"Very helpful"

Very helpful, friendly and explained everything I needed to know . Helped me understand the next steps to move forward.

"I have always trusted Servbank until…"

I have always trusted Servbank until recently. After hurricane Milton, I applied for assistance 3 times. The reason it was 3 was because each time I was accepted for assistance I received letters stating my mortgage payment was late. I would call Servbank to inquire only to find I was NOT accepted for assistance. 3 calls accepted and 3 calls denied. NOW we have a problem….

"ServBank has had trouble at every step…"

ServBank has had trouble at every step once the purchased my mortgage. They had trouble receiving paid funds from my prior lender, they take in excess of 15 days to process a payment, they had trouble working with my insurance provider. They have been a nightmare to work with.

"Someone who cared!"

I was disappointed in Servbank in the beginning. I started in April '24 with an application to assume another loan. Didn't get closed until Sept. '24. It seemed disorganized in the departments and their paperwork. Constantly having to give same information that was given at an earlier time. However, in the end I had a great person who helped me set up my account to be able to make my house payments. He was very patient, encouraging, and helpful in me getting my monthly payment setup. Thank you so much Markie.

"quick, knowledgeable help"

Spoke with a friendly, knowledgeable representative who took care of my problem quickly.

"Very easy process"

Very easy process. Spoke to a knowledgeable Representative within two minutes.

"Servbank bought my fiances home loan a…"

Servbank bought my fiances home loan a year ago and have had nothing but problems since. They are always sending certified letters and calling him threatening to take his home unless he makes a payment. Hes been making 2 or 3 full mortgage payments every month and something always happens. They claim they didn't receive it, one time they sent back a money order!! Ive been a witness to him setting up auto pay multiple times and again something ends up happening on their end. Countless times ive listened to and recorded his phone calls with them. They obviously don't communicate amongst each other. By the end of each call it sounds like everything is taken care of but a couple days later, another call with same issues. Hes asked questions and most the time they can't answer them. They trip over their words. There's been several times we asked where they were calling from and they say from an offshore location. Seems like such a scam!!! Its infuriating!! Would be helpful to actually talk to someone within servbank and not offshore. Feels like ground hogs day

"Update sep 25: Issue resolved after I posted on trustpilot and filed a claim with BBB. I’m glad these services exist for consumers. Servbank contacted within a few days after review/complaint filed"

Will not resolve a simple issue. We pay our homeowners insurance directly and they will not remove from our monthly mortgage payment. I’ve been calling them and providing information for 4 months. They outsource their Customer Service (outside the US) and theres no way to escalate the issue. No corporate headquarters, nobody to discuss with. I just get the same scripted response on the phone.

"Eric THE rep."

Eric the rep, listened to what I needed and clarified several questions.
Thanks Eric

"The ease of being able to contact a…Pay out"

The ease of being able to contact a real person and easily understood, very helpful, thank you