"Great customer service"

Great customer service

"My ally was so nice and very informed…"

My ally was so nice and very informed about my account and situation. She answered all of my questions and seemed to genuinely enjoy her job and helping others.

"Servbank Customer Service Questions"

The customer service representative on this call, was professional and courteous. She was able to answer my questions quickly and in an understandable manner. All of my questions were answered in a timely fashion.
This rep is outstanding and should be recognized for providing excellent customer service.
Thank You !!

"English speaking "

Agent spoke excellent English

"The interactions I had with the…"

The interactions I had with the representatives were pleasant. Unfortunately, I received incorrect information regarding my situation. Now, I am receiving threatening letters. It started when I received a phone regarding a missing payment. This was false. After the representative researched the payment, it was found. She stated that the cashier department did not apply the payment. Long story short. I am having to pay for the misinformation.

"This company is a JOKE!!"

This company is a JOKE!!! Their lack of communication and customer service (or lack there of) is laughable. They cannot get anything done. You have to call them a dozen times for any kind of resolution. I wish there was a way for us to get away from them without refinancing. I HATE dealing with this company.

"Both Maverick and Ram were very nice"

Both Maverick and Ram were very nice, courteous and professional. They helped me understand and make the appropriate decisions regarding my escrow account. Thank you.

"Kay was wonderful in providing…"

Kay was wonderful in providing professional advice in helping me get back on my feet with my mortgage after a serious heath issue. Thank you Kay!!

"We lost our home to a fire and it has…"

We lost our home to a fire and it has taken us weeks of jumping through hoops to try and pay off our mortgage. Each department would send us to another department and we would have to start the process over again. As of this post, we are still waiting for them to process our insurance payment so the mortgage can be cancelled. Also, knowing we our home was a total loss, our escrow was sent to our insurance company to renew our policy for another year, but they did not pay our escrowed property taxes. It has been a battle from day one with this Mortgage Company.

"Thank you Kay!!"

Kay was very helpful in setting up my payment and future payments.
I greatly appreciate Servbank and the patience they have had with me and my mortgage.
Thank you all!!