"Poor customer service by the Company. The customer service representative was great to deal with"

I ordered a couch online, but when I remeasured the room, I quickly realized the couch would not fit. I immediately contacted customer support to cancel the order and received an email that someone would get back with me in 10 minutes which did not happen. It was the weekend, so I reached out again on Monday leaving a phone message and another email. On Tuesday, I spoke with a customer service representative who confirmed that she cancelled my order, the couch would not be shipped and my credit card would be refunded.

Today, Wednesday, I received an email from Coddle that the couch is on its way.

The furniture looks lovely. It just will not fit in to my room. What I don’t understand is why I received nothing more than automated responses promising someone will reach out to me and never a phone call or meaningful email response, And even worse that the couch is going to be shipped to me despite the customer service representative assuring me that the order was canceled.

"LOVE LOVE LOVE!"

Recently purchased a coddle switch and it is very convenient for my flat. It's very comfortable especially with a mattress topper to sleep on and I can fold it and utilize space efficiently. I haven't had any issues; installation was a breeze.

"Great storage ottoman"

We bought the new storage ottoman for our living room and love it. It's just the right size, and we store all our blankets in it. We leave one section in "coffee table mode" and other other in "ottoman mode" but both look great.

"Love this sectional"

I bought the sectional sofa for our bonus room and love it! Great quality, easy to use, and looks wonderful. The kids are always using the convertible feature for movie night. I saw they're in Costco now too!

"I recently got the Coddle convertible…"

I recently got the Coddle convertible couch and it's been a nice addition to my apartment. I like the simple, modern look, and the neutral color fits in well with the rest of my stuff. I like how you can switch between a sofa, chair, or bed...it's really easy. It’s perfect for when I have friends staying over. The price was great, so I was worried about quality but the cushions are comfy and the memory foam feels good whether I’m sitting or lying down. The built-in USB ports are a cool bonus too. It’s handy to charge my phone without needing to get up and find an outlet. Overall, I’m happy with the purchase, and the company has been great to deal with – quick shipping and friendly customer service. If you’re short on space and need something flexible, this sofa is worth considering.

"Doesn't Last/Isn't Worth the Money"

I've had my Coddle Switch for just under 4 years now (bought it in December 2020) and I was super happy when I first got it. Assembly was a snap. And the chocolate leather looks beautiful. When I placed the order, I was vacillating between the leather and the fabric, and figured the leather would be easier to keep clean with my small child in the house. Alas, it was not designed to be beautiful forever.

Maybe about a year in, the first couple of cracks began to appear. They were small, and I honestly blamed it on my child at first. I bought one of those liquid leather repair kits and filled them up. Then the cracks kept coming. And coming. And coming. Less than 2 years later I had to start covering the seat with a blanket because I'm literally embarrassed by how this looks.
I did some research and found that the leather is more of a pleather, and it was just never going to last. I wish I had bought the fabric one. 4 years in and yeah it feels comfortable still. But it looks like a serial killer took a knife to it, and I'm about to break down and replace this thousand dollar futon on sheer principle because the blanket never stays on. The matching pillows I bought also look similarly horrible. Never again am I using this company, even if they cut their prices in half.
Coddle, $1000 is too much to charge for something that will fall apart that fast and where the pillows cost extra.

"Awful Couch; NO RETURNS!"

I have been speaking with someone in customer service for almost 3 months now since I missed the deadline to return my couch. They only give you 30 days to return. Fair. But I did not know this. I went out of town and called when I would be back in town hoping someone would pick up the couch quickly. It's been 3 months and it's still in my house unused. It's highly uncomfortable, poorly designed, and buying this thing has been the worst furniture decision I have ever made in my life! Do not buy the Switch sofa. Highly uncomfortable and the company is so unconcerned about making it right for their customers. The couch costs too much money for it to just be sitting in my living room taking up space and collecting dust. Customer service is trash and the people who decide on returns are heartless people. I'm sure they are so strict with the 30 day returns because they know how crappy their product is. If they gave more time, more people would be returning and they would lose money. Scam artists who are peddling an awful product!

"I bought a king size Pixel platform…"

I bought a king size Pixel platform bed. And coddle customer service was wonder throughout the entire experience. Everything went smoothly in the beginning, and every month I made a payment everything went well without any problems, they were also quick to answer not having to wait forever to speak to someone. All in all a wonderful experience. I give them 5 stars and usually I don't do that because there'salways room for learning but in my experience everything went so well I would totally recommend them to friends and family without a doubt.

"I've had my toggle couch for…"

I've had my toggle couch for approximately 2 years. The couch squeaks when transitioned to a bed. Very annoying for a $1000 piece of furniture.

"So I got a couch from them a couple…"

So I got a couch from them a couple years ago and I absolutely love it. My dog does too, so much so that he decided to take a few bites. I called their customer service and they said they will send me some swatches so I can repair it, which is greatly appreciated and I’m honestly very impressed