"I recently booked my umrah trip with…"

I recently booked my umrah trip with Baitullah travels.Although it was ramadan and very busy time but every thing was well organised By maryam and Baitullah travels. Maryam helped me with all my queries and guide me. I’m definitely gonna use their services again.

"If you want a successful and hassle…"

If you want a successful and hassle free Umrah trip please no not book with this company they are scam and they have been threatening, ignoring and pushing me everywhere since I requested for my refund.

To be honest I am extremely disappointed that people will use Allah’s work to scam people.
I contacted this company for a umrah trip in march 2023 from one of their agent called Hina. The trip was booked for October 2023, after payment I did not get any feedback from them so I started chasing them for feedback. Unfortunately I was told Hina left the company and did not handover my trip bookings to them so I won’t be able to travel in October again.

Another agent moiz took over my bookings and rescheduled it for November 2023, this time I start chasing the details and kept sending reminder every week , I was told everything was booked and planned for. Coupled of days to the trip moiz stopped responding/ picking my calls I did used to call the main office and Faisal took over my bookings and said he will sort it out . I still did not get my details for the trip I kept calling and they kept giving me different stories and excuses.

A day to the said travel date after so many back and forth I was sent a visa for umrah and was told that unfortunately they would have to refund me because the 3rd party handling the trip ran away with everything and did not book the trip . I was told to go for another date which I refused and insisted on getting the refund they told me I would get .

I kept calling and chasing the refund eventually 2 month after (Feb 2024)I was refunded £500 out of the initial £1375.
I was told they will refund the remaining the following month, after a while Faisal stopped responding to my messages or calls.

Till this very moment I have not gotten the remaining refund from them . Every time I call them they either threaten me on the refund or ignore my call or give me excuse. They even went as far has giving me a wrong number to call and give my details.
For you peace of mind on your umrah trip please run from this company they are SCAM!!!!!!!!!!!

"I have got excellent service this agency specially Zain was very helpful and very good advisor "

I have got excellent experience with the agency specially agent Zain was very helpful and very knowledgeable

"Excellent service "

Excellent service
Mr Danish
Thanks for everything and best People and best Travel Ltd ❤️

"Our umrah trip was great"

Our umrah trip was great. We were seven people in a group. Everything was excellent, flights, hotels, transportation was first class. Thanks to Hiba, she organised everything for us.

"Wonderful and always quick to respond…"

Wonderful and always quick to respond to any questions Maryam 020 8080 3323

I am so grateful for your support and services

"I went for Umrah in December 2024"

I went for Umrah in December 2024, and I had the worst experience ever. For the love of Allah, do not trust this company.

I booked my ticket in February, and the person I initially booked with ran away to Pakistan. After that, another person, Faisal, took over. He changed my hotel in Makkah and didn’t pay for one day of breakfast, which caused me an embarrassing situation.

In Medina, Faisal changed my hotel three times, and I had to accept whatever was available. He claimed the hotel 4-star rating, but it was actually a 3-star hotel. When I arrived in Medina, it was a complete disaster. Faisal booked a room with 4 beds instead of 5. When I messaged him, he told me to “adjust myself.” After exchanging several long messages, he said he would send his vendor. I waited 4–5 hours, but no one showed up, and I lost all hope.

I even tried to get an extra bed, but it wasn’t available. Faisal then suggested I get a child’s bed and promised to compensate me. But why would you book 4 beds instead of 5 without informing the customer?

The hotel in Medina was so bad that my kids fell sick. I left an honest review about my experience, and now Faisal is accusing me of lying and pressuring me to remove the review. He’s offering vouchers as compensation, but who wants vouchers after going through such a terrible experience?

If you want a hassle-free Umrah experience, do not use this company. They will mess you around, and even if you leave an honest review, they’ll continue to harass you.

Thank you for reading.

"My first umrah trip"

It was my first umrah trip. Saad Ullah was very helpful in planning my umrah. He was attentive and on call whenever I had a question. I was a little disappointed with our hotel in Madinah but apart from that it was a pleasant umrah trip and would highly recommend them.

"I went to Umrah."

I went to Umrah last week, but I had booked my tickets back in February 2024. The reason I booked so far in advance was to secure the hotel I specifically wanted. Initially, I did manage to book the hotel, but over time, the travel agency kept changing my accommodations. When I arrived in Medina, I found that my room was booked for four people instead of five. The quality of service went from five-star to zero-star. They made countless fake promises, constantly saying, "Trust me, brother."
The agency never admitted to their mistakes and instead blamed me for the issues. I strongly advise against using this travel agency. They exploit your hard-earned money with no accountability. I only to face disappointment and frustration. Despite paying all my fees on time to avoid complications, I still went through so much pain and anger. Now I realize it’s easier to book everything online yourself and avoid all this hassle. People like this have no shame and no fear of Allah. Avoid at any cost!!!

"I had the best service with Baitullah…"

I had the best service with Baitullah Travel very convenient and just always one text away . Me and my entire family had an amazing journey.Thanku once again Fasial😊