"AVOID AVOID AVOID"

Broke down on busy A3 on a Saturday afternoon, (So not Rush Hour, and not snowing or frosty). Was left on hold for 47 minutes before anyone even answered the call. Foreign telehandler who could not understand a word I was saying to him. Left me again on hold for 12 minutes was then told it would take up to 120 minutes for recovery vehicle... Do NOT go near this shower of...

"Disappointing customer care and a word of warning"

Both I and my husband have used Breakdown Assist for a number of years and been happy with the service in the past. However our recent experience has been less than good. My husband called for assistance a month ago and had a 3 and a half hour wait. He was told there was a problem contacting the recovery mechanics (something which they denied when they finally arrived)
Yesterday I spent over half an hour on the phone convincing the man on the other end of the phone that I had an active policy. He could find no record of it he said, even though I renewed it in February this year. I eventually send him the confirmation email and documents but found his attitude very irritating and unsympathetic. He kept sniffing loudly all the time, leaving me on hold without warning so I didn't know if I'd been cut off and made no effort to apologise when he finally got the policy confirmation from me. When I asked why it had happened he said it had probably not been updated on the system. Not a very satisfactory explanation 3 months after I'd paid for it! What if I'd been unable to access my emails and prove I was a valid customer and left stranded in the middle of nowhere? Very poor service!!
After all this stress I was then told that my callout had not been approved as it was outside the 6 hour window for claims. My car was leaking petrol when I set off to an appointment the previous evening. I took a cab instead and by the time I returned home late at night I decided to leave my call to Breakdown Assist until next morning. I was really upset after the issue about my policy not being recognised so to be then told they wouldn't come out and look at my car was the final straw. I have never been aware of this clause, which I accept is in the small print of the documentation, but having spoken to other agents they are all astounded and have never heard of such a clause being included.
Needless to say neither my husband or I will be renewing our policy. I wonder whether the company has been taken over as the recent service has definitely deteriorated. Anyone who does go ahead and use them should read their policy document very carefully. I certainly will in future.

"Five stars."

Five stars.
You were very quick to get to and me recovered.
Cannot fault your service!!!!

"Excellent service with affordable rates!"

I was going for vacation but in the middle my car has some issues so I called them to resolve problem and it was fixed with in hour. The mechnics were so friendly and professional.
Thank you QDOS Breakdown for solving my problem.

"QDOS Breakdown saved me"

QDOS Breakdown saved me from a breakdown with fast and efficient service. Highly recommened!

"Reliable service"

Reliable service, prompt assistance, hassle-free experience. WOW!!

"Assistance arrived very quickly and…"

Assistance arrived very quickly and well ahead of the ETA.
The recovery team had me back on the road so quick. Can’t fault any of it. Great Service. Thank you very much. Highly Recommended 5⭐️

"Recommend!!"

The engine was not getting on and their team fixed it within half and hour. Will sure recommend your services.

"My experience with QDOS Breakdown was…"

My experience with QDOS Breakdown was remarkable. Happy to hire!

"First time user - great service"

Superb communication, complimented by a swift response from Tonbridge Recovery Services who were awesome & got me back on the road.