"Fraudulent company don’t touch"

Like the other reviewers if I could give 0 stars I would. We ordered our tiles nearly 6 months ago and have been given nothing but excuse after excuse with no sign of our goods ever arriving. I’m starting to believe that we have been defrauded and will now start to look into legal redress as this is clearly a fraudulent company. Neil lies so much he contradicts himself and is clearly a crook. I have called today only to get a recorded message advising that they are moving office which I’m sure will be the last we will ever hear of them again. Utterly deplorable company!

"If i could give a minus rating i would"

If i could give a minus rating i would. Exactly the same excuses and problems as the below review a fraudulent company that will take your money and then not deliver the goods and use every excuse under the sun as to why the refund has not been authorised.

"False Promises on Delivery"

Have been told numerous different stories about when my order is due, this still has not been resolved and purchase has still not been delivered.

Now they are not answering phone lines, text messages or email.

"So happy with purchase of Woodland trees"

I purchased some cladding trim for my kitchen from Higgins Cladding and can only say how pleased I was with their product and their service. The trim has 'made the kichen'. I found the service extremely good and was kept informed at all times by Neil, who I found so informative and helpful. I love what I purchased and would 100 percent go through Higgins Cladding again.

A very happy customer.

"Higgins Cladding has excellent customer…"

Higgins Cladding has excellent customer service and good products. We are based in Guernsey in the CI and had some delays to delivery of our wood wall cladding order, however Neil Greenwood the Operations Manager persevered to ensure the product reached us and followed up on the process all the way through. They are happy to deliver to Guernsey which is great as other firms are not! Would definitely go to these guys again as product looks good too!

"Excellent customer service"

I feel the need to exalt this business. 2019 I ordered pre-cast brick slips for a feature wall. Out of no fault of Higgins there was a delay with the delivery and once the problem was found out delivery arrived quickly. Throughout, communication from Neil was excellent and the delivery cost was refunded without my prompting.
Fast forward two years and reaching out to them this time for advise and Neil was again very helpful, with the knowledge that there was no sale to follow.
Excellent customer service, excellent product.

"Quality service!"

I used the kopestone cladding to line out a customers fireplace. I received plenty of information about the product over the phone and after my order was placed, it arrived promptly. Really happy with the standard of the cladding, it totally transformed the fireplace. I would highly recommend this company and will definitely be using again!

"AVOID"

AVOID!
You are dealing with a professional lier here! The tiles were never sent and the story just varies every time we have made contact either to chase or eventually ask for a refund. We're a small company and our whole project is in hold, no payment from the customer as we've been unable to finish. We had a tiler on hold who had to be paid for his time despite having no tiles to install Neil had no problem telling lie after lie. I wished I'd read the reviews here and the telling story in Companies House.
Next steps is legal action to obtain a refund and damages.
Look elsewhere please!

"Sceptical buyer"

Having looked at reviews on Trustpilot I was not overly confident in ordering from Higgins so I decided to give them a call. On talking to Neil, he could not have been more helpful, he explained the reviews and the challenges faced over the last couple of years due to supplier shortages etc.

I was comfortable in ordering but just before I did, Neil asked me what I was after. I told him what I had in my basket and he said as I was not confident, I could go to the show room as he had just had a return from a large order who had over ordered. Further to this I could inspect the bricks and pay if satisfied.

When I arrived he showed me the bricks, I was happy (he even threw in an extra box). I left and then paid later that day.

Neil gave me advice on how to install the bricks, including the best adhesive to use, he also pointed me to a YouTube page.

Very satisfied with the service I received.

"Latina Graphite"

We Ordered Lakina Graphite for our pond renovation. My husband was really impressed with the quality of the product and how easy it was to work with. Neil was very pleasant and very helpful we sent him the measurements and he did the calculations.This is a quality 3D product exactly the high end product we were looking for. There was a slight delay on delivery which is out of Neil’s control. It is worth the wait for a higher quality product. We have ordered more to go elsewhere on our property.