"Awesome service"

Awesome service.
Great communication from booking until service

"Flowflex Covid self-tests"

I ordered 5 tests on a Saturday; paid extra for quick delivery and they arrived (by Royal Mail) on the Sunday! Very impressive! The tests are not as fiddly as others:- the liquid is in a buffer tube with an easy-to-remove foil cap.
My only concern is that the tests came in individual boxes which seems a waste of packaging.

"Inefficient, stressful and too expensive"

Each Lateral Flow test cost £21 Each of us had to pay £3 postage. Orders were made to the same address but the postage was not combined.

The experience was really stressful. We timed everything perfectly and logged on ten minutes before our appointment time but we were kept waiting for almost an hour. During this time we sent three panicky emails, as we were getting nearer to our embarkation day and knew we wouldn't be allowed on board without the test. This felt horrible. A phone number and early reassurance would have really helped us with the stress.

After an hour we got replies to the emails and the tests were then observed/supervised over Zoom. Our observer was polite and apologetic. That part was fine.

"Fast service"

Fast service, updates accurate.

"Quick service great quality"

Quick service great quality

"Flow tests"

Excellent service

"Very helpful"

I am not great with computers and was getting quite stressed with the process. I dealt with 2 different operators, who were both very patient and took the time to help me get the process completed and uploaded. Thank you very much.

"Arrived 10 days late so now no use…"

Arrived 10 days late so now no use wouldn’t use these again

"I haven’t received my tests."

I haven’t received my tests.

"Ordered 2 pcr tests and no results…"

Ordered 2 pcr and 2 antigen tests all for fit to fly, results and certificates for the antigen tests came through within minutes of uploading results. We are now on day 5 from posting the pcr tests which I paid £30 extra to receive the results within 12 hours and still have not received the results or certificate. I am so glad I ordered the antigen tests or my husband and I would not have been able to go on our cruise. Awful service