"Loved the personalized collar and the…"

Loved the personalized collar and the personalized leash. Everything was done correctly!

"Very nice company to deal with."

Very nice company to deal with.

"Personalized pillow cases"

The Mr. and Mrs. personalized pillow cases are darling. Absolutely love them!

"Horrible Customer Service"

I ordered using a Groupon. I only received 1 baggage tag of 6. I contacted the company saying they were processing my order. It’s been a month and still no tags.

"Sometimes the best cuatomer aervice…"

Sometimes the best cuatomer aervice happens when things don't go as planned. When I opened pkg with new Qualtry phone case, it was not at all the pattern I ordered nor correct Samsung case, but a very nice phone case. I immediately contacted online Customer Svc. Kristen, if I remember correctly, requested photos of product and pkg slip, which matched my actual order. She tracked down the error, advised me replacement on the way and a few days later I rec'd correct and unique new phone case. Thank you!

"Website Issues"

I am not sure what was going on with the website but it would never open. I tried using the Groupon Link, google (directly typing the address), etc, but all I got was the header and blank screen. This went on for weeks. I ended up having to put the order in on my phone. Big hassle. I couldn't even get a real time shipping status~I had to go by the email I received which was still vague. While the quality of the products were good, the ordering experience was BLAH.

"Product too much longer than promised…"

Product too much longer than promised to arrive. I had to contact Qualtry twice in order to have my product sent

"I am very disappointed with Qualtry"

I am very disappointed with Qualtry. I purchased three Groupons as Christmas gifts and placed each order separately. Two of the orders came thru perfectly and I was truly happy with the product and quality. The third one never came and I have emailed the company numerous times to no avail. I scoured their website to find if there was a direct contact number but the only number I can find does not allow you to leave a message but directs you to email them, which I did again and again. I contacted Groupon and their response was contact Qualtry. What a bunch of crap. Its not a big financial loss but I am disappointed I couldn't ever get anyone to resolve my issue other than a roto response once the email is sent, then nothing! I guess if it works its great, if not your screwed.
Carol

"Very nice tags"

There were a few bumps in the final delivery but problems were handled right away.

"The Personal Touch"

I bought these for myself some time ago and find them very useful. I bought some for my friend who is always entertaining and she loved them. Thank you for making a unique product that is personalized.