"No response to inquiry about a problem"

I loved the Qualtry items I purchased, but still had a Groupon that I was never able to use because my redemption code would not work. The expiration date passed and I was never able to get any response from my requests to be contacted from a Qualtry representative, much to my disappointment! It would be helpful to have a phone number to contact the company!!

"This company is terrible"

This company is terrible. I had an experience last year and they sent the wrong thing. Thought I’d give them another try. Again they sent the wrong color. I contacted them and you have to prove they are wrong with pictures of item and receipt, as if they don’t have a copy of your order. Then I was told they are out of the color I ordered.

"I ordered a pillow for mothers day last…"

I ordered a pillow for mothers day last week with mine and my siblings name on it and it arrived today! Super impressed, I love it!

"Recieved damaged item"

Recieved damaged item, I dud as instructed sent pictures of damage and never received a replacement

"Printing was very light"

Printing was very light. Items were not magnetic when received. Contacted merchant but not reply. Will probably not order from them again if this issue is not resolved.

"They only communicate via email and it…"

They only communicate via email and it is an extremely slow process.
I have had a problem each time I have purchased Groupons for this site.

"Ordered 3 personalized gifts for our…"

Ordered 3 personalized gifts for our daughters....not only were they shipped promptly...they are beautiful and I couldn't be more pleased all around!!!
Highly recommend and I will buy again!!

"LOOKS GREAT"

IT CAME OUT GREAT, WILL LOOK TO GET OTHER THINGS

"Very bad customer service"

I was very disappointed with the customer service I received from Karla at Qualtry. I was disappointed with my damaged product but the customer service I received was even more upsetting. I was never really ever asked about my concerns or listened to but was instead told that my issue (scratches on my product) was actually the wood grain and natural wood markings. I was never asked for more information or more pictures. I was just told that my problem was not a problem. This is very disappointing after already paying for and receiving my damaged item. I took the time to express my concerns to give Qualtry a chance to make things right but it was a big waste of my time and in the end the customer services person stopped responding to me. I have never had such bad service from an online company or any company for that matter. I will not order from this company again!

"Never even received the product I ordered"

I ordered a dog collar on Feb 4th. It's now April 4th and I still haven't received it. The tracking number doesn't even exist when I go to look it up. I just wasted my money on a product I never even received.