"System date change/ No customer service/ No refund"

System that does change 'automatically' date to next available date, no warning or error message.
Customer service not available (2 days to get reply) and then just trying to explain they can't refund tickets that are one month ahead (date system adjusted).
Avoid this service

"A BIT TOO ROUDY"

This is about the windmill tour. Music is too loud on the bus. I mean, this is not a Red light tour, it has to be family friendly. No toilets available, you had to buy food in a restaurant to use a toilet. If you keep people for 6 hours, you have to think about free toilets and not just once. I don't know if it is worth it to buy the 52 euro ticket, as you dont get that much more.
The meeting place at the Central station is impossible to find. It is a huge station and they just tell you to meet in the Central station. It is like meet me in the Chicago airport, after you've paid.
Tour guide David has poor customer service and is careless. It is all about the money, but he has to treat people paying 52 euros a little more carefully and not bump into them.

"Poor service when things go wrong"

I feel the quality of a person or company can be judged by how they react when things go wrong and I'm afraid the manager of Tours & Tickets at Amsterdam Centraal station failed miserably on this occasion.
My wife had booked a trip to Keukenhof through one of the agents of Tours & Tickets. We'd done the same last year and enjoyed it, so made exactly the same booking this year. We had to exchange the agent's booking reference for physical tickets, but this year the Tours & Tickets system didn't recognise the reference.
At this point the manager could have said something like, "There's only a short time until your tour leaves, so if you're prepared to buy new tickets then I'll look into the problem with the agent while you're away then we'll sort out a refund when you return". But sadly the attitude was more along the lines of, "nothing to do with us; if you want to go on the tour then you'll have to buy 2 new tickets and good luck with trying to get a refund later from the agent on the tickets you've already purchased".
A complaint to customer services at Tours & Tickets indicated they saw nothing wrong with the manager's response, so either my expectations are too high or the concept of good customer service is totally alien to this organisation.

"Drama queen "

TOURS& TICKETS, a trip from Amsterdam to Rotterdam, the Hague and Delft which took place on 2 May 2024 at 9:45 am, which was 15 minutes later than planned. And then it went from bad to worse. There were three unexpected changes in the schedule which resulted in no time for Markthall in Rotterdam, shortening our visit at Royal Delft porcelain museum and factory to only 30 minutes and hardly any time for a proper meal - we had 50 minutes to find a restaurant, order, eat and come back to the bus. We received one piece of information that we needed to start the Rotterdam cruise earlier and another one, at the port, that we would have to wait for the cruise because the boat had broken down earlier that day. Why take us there then? A more professional guide with fewer or no control issues might have handled the situation to everyone's satisfaction. But not ours! She was unprofessional, focused solely on her needs rather than the needs of the group. After we skipped the Markthall walk in Rotterdam because we were short of time, the driver suggested that he didn't mind working a little longer and give us some more time for dinner in Delf (we had only 50 mins, it was 4:45 pm and we hadn't had a meal from breakfast), she said no and that she wanted to finish on time. After rushing through the museum in Delf and then rushing again to get to the city centre in Delf to get lunch one guy asked her how much longer we were going to walk to the guide's preferred place where we were supposed to meet to go back to the bus. She just shhhed him and told him to follow her. Then he got angry, started shouting and walked up to her telling her that he's hungry. She immediately took out her phone and started calling the police and told him that he was not allowed back on the bus. In my opinion she was completely unable to handle an angry tourist who shouted at her. When we got to the place she was still on the phone with the police completely ignoring the group and we were just waiting for her to finish. I told her that I thought she overreacted a little bit and maybe she could let the group go have lunch. After my comment she almost started crying saying that she was working for 10 hours and she wouldn't allow anyone to treat her like that to the point that other people in the group started calming her down. Again I really don't think that's what professionally handling a situation looks like. She got all the group involved, which actually ruined the atmosphere completely and accused the guy of being physically abusive, which he actually wasn't, but she swore that he was just about to hit her and spit in her face (which he did not). After we got back from lunch, she didn't allow the man back in the bus, he was waiting with his family outside. I tried to talk to her, but the police were called and she told the police her story. Some people were on her side (especially the Spanish people because she was Spanish), but other people weren't. When I started talking to the police, she just asked the people on her side whether they agreed and they yelled no (later I talked to the people who also thought that she completely ignored him at the beginning when he was asking questions and was rude to him and that's why he got angry in the first place, I and those people were next to them when we were walking and the situation took place). The police just turned around and didn't listen anymore we left in the bus and the guy and his family stayed behind with the police. So summing up she had all the time to waste to change the schedule without consulting us, the clients and was completely okay spending over 30 mins arguing with the guy, calling the police and making all of us wait for them, but did not have the time to give us 30 mins more for lunch

"Tour of Dutch countryside and windmills…"

Tour of Dutch countryside and windmills with demonstration of timber cutting, cheese and waffle making then a cruise to the island of Marken to see traditional clogs being made, the guide Cicelia and driver Frank were very friendly. Good value and educational tour.

"Geen geld terug na 1 uur wachten."

We hadden met 2 koppels 1 weekend(1nacht) gepland in Amsterdam. We kopen 2 maanden op voorhand onze tickets voor om 19u45 een boottocht te doen. We komen bij de boottocht aan. En staan er zo een 500 mensen voor ons aan te schuiven. Na 1 uur wachten 20u45 zijn we nog steeds niet aan de beurt. Bij het terugvragen van onze geld aangezien we nog andere dingen gepland hadden, zeggen ze dat we onze geld niet terugkrijgen. We hebben onze tocht uiteindelijk niet kunnen doen. 80 euro weggegooid. Maatschappij die helemaal niet heeft om zijn klanten en enkel zoveel mogelijk geld wilt verdienen daar teveel tickets te verkopen. Absoluut geen aanrader.

"Brilliant"

We have had a great experience in Amsterdam at Windmill & Countryside excursion with bus driver Frank, guides Tony and Romy. Thank you very much 👍

"Vacanza ad Amsterdam.....non metto 5…"

Vacanza ad Amsterdam.....non metto 5 stelle solo perché non offre la possibilità di prenotare proprio tutto quello che c'è da fare ad Amsterdam ... infatti ho dovuto prenotare biglietti qui e li.... ma per il resto tutto bene.... Amsterdam è pieno di punti vendita tour e tickets

"ACHTUNG !!!!!"

ACHTUNG !!!!!
Sehr schlecht!
Mir wurde ein teures Ticket verkauft, auf der schnelle obwohl ich reklamiert habe, waren die Leute nicht willig, mir die Differenz zurück zu zahlen.
Sehr schlecht, weil sie die Gelegenheit nutzen, Urlaubsstimmung und Desinformation.
Sehr schlecht !!!!

"2x keine Email mit den Tickets erhalten"

2x bestellt, beide Male keine Bestätigungsmail mit den Tickets bekommen. Wurde von Pontius zu Pilatus geschickt, am Ende wurden mir die Tickets noch geschickt. Hat viele Nerven gekostet