"I booked a ticket for a country&windmills tour and got left behind by the tour bus, with my baggage on board,"

I booked a ticket for a country&windmills tour leaving Amsterdam Centraal at 8:45am on Monday, April 24. The first stop was at Volendam Cheese Factory, where tourists were told to move around individually and be back at the bus at a given time. When I got back to the meeting point - well in advance of the scheduled time - the bus had gone. I was first told to wait for 15 minutes, the bus would certainly come. Well, it did not and I had to take public transport to Amsterdam Centraal, where I went to the tour operator's office to complain and report that my backpack (without valuables, but with all my clothes, house keys etc.) was still on board the tour bus. I was then informed the busses would not be back before 7pm (the exact time my night train to Vienna was due to leave and although my tour was supposed to end around 3pm), and advised to write an e-mail with my postal address in Austria, so they could send on my belongings. I did write an e-mail with detailed information on Tuesday, April 25 and another one on Friday, April 28, but I never got any kind of answer. Then I tried phoning 3 days in a row, at different times of the day, but all I ever got was an automated response in Dutch. I do realise the backpack might have disappeared / been taken by someone, but they could at least have communicated that. Not reacting at all is certainly not customer-friendly, to put it politely.

"Nick and Yolanda. Our driver Nick and his bus Yolanda…"

Our driver Nick and his bus Yolanda 187. Nick had a great sense of humour and had us laughing. He cared about all the people going into the fields to take pictures and explained to us why you should not!!!!!
Great fun on his bus.
Sorry Nick I had no cash on me for a tip☹️

"Messy and unorganized"

I’ve been on many tours and this is by far the messiest.
First, walking us to the bus, the tour guide was walking so quickly and never looked back to check if people are following. There was a traffic light that held us back and we got lost between the tens of buses and hundreds of people.
The headsets in the bus were not working.
You can’t snack in the bus so be ready.
When we reached our first stop (Zaanse Schans) which is the main attraction we were given so little time we saw the windmill from inside and barley took a few pictures and we had to run back to the bus. And again the tour guide never looked back.
On the other hand we waisted alot of time in volendam which was unnecessary.

"Day trip to Bruges"

Day trip to Bruges which is beautiful. One concern was a possible connection between the tour guide and businesses in Bruges. The walking trip was 1 hour and ended at a restaurant where the guide stated he would be if we needed assist and he recommended the mussels at this restaurant. As the tour ended in time for a late lunch we took a table. The meal ended with the restaurant owner verbally assaulting me because I questioned the bill and realized the menu had the same meal listed on 2 different pages for 2 very different prices. The tour guide apologized for this horrible experience and stated he would never recommend such a service to his clients. On checking restaurant reviews his name appears several times so not true. As he had provided several recommendations and discredited other businesses my partner and I had to question his reliability. The whole thing cast a pall over a beautiful day.
The walking trip itself is NOT for seniors with walking disabilities. Or anyone not able to walk briskly.
The Guide’s tour itself was entertaining and the first time a guide has been so clear in how to find our way back to the bus at the end of the day

"Muy Recomendable"

La verdad es que tanto silvia como su compañera Jing super agradables, han estado atentas de todo lo que pudiesemos necesitar. Muy recomendable

"Keukenhof , windmills and countryside tour"

Keukenhof , windmills and countryside tour was an excellent experience with this tour company .
We got a bus from central station at 8:45am led by our guide Tony and bus driver Augustus and had a wonderful day exploring the many wonders of the Holland countryside . I would highly recommend this
Very enjoyable day out ,with an array of displays of flower fields, gardens, windmills, cheese and clog making .
Definitely something for everyone even children would enjoy .
Thanks to Tony of Tours and Tickets for a great trek .

"We took a tour to Keukenhof with them…"

We took a tour to Keukenhof with them in April 2023. The transfer vehicle picked us up at 3pm and dropped us at Keukenhof around 4pm. We were asked to come back to stop 11 and get onboard bus 187. We were there at 6.55pm only to be told there is no space on the bus. We were not given any ETA for the alternate transfer to drop us back to Amsterdam Central station. We have a child with autism and standing there stranded waiting for a bus until who knows when the bus would arrive was very stressful.

"The attendant were very nice and let us…"

The attendant were very nice and let us recharge our cell phone

"Sobreventa"

Tour adquirido a través de su website oficial.
En la puerta del autobús que nos llevaba a la excursión, en hora, nos indican que este está completo, que si tenemos alguna queja vayamos a la oficina.
En la oficina, el mánager no ofrece ninguna solución a la sobreventa. Ningún intento por facilitar alguna opción para realizar la excursión.
Respecto a la devolución del dinero, problemas. Nos indican que debemos escribir un correo a atención al cliente para solicitar esta, de coña.
Sin excursión, sin dinero y con una tarde de turismo perdida que no van a, ni pretenden, recompensar de ningún modo.

"Very bad experience with this…"

Very bad experience with this operator!
After buying 4 tickets for two different tours for two different days ,the following day I tried to contact them because I had serious health problems and wanted to know if it was possibile to do something about my reservations having tried to tell them in advance about it.The operators in the office never answered personally but there was a recorded voice that was only in Dutch...not even in English as an option,I tried with a mail but got a answer saying they would deal with the matter in 2 days time in the meanwhile I contacted the chat and after telling the operator I had left the country due to health problems she told me to go to the office where I had bought the tickets to reschedule my tours! or to read on the back of the tickets NO REFUND!!!she either didn't understand English or hadn't read properly! Personally I would have expected more professionality and comprehension where health problems are concerned.Look out... the operators do not tell you when booking that no refunds are given in case of emergency!!Not fair other countries would have certainly given a customer a refund. Never again I'm afraid.