"Excursión Zaanse Schans, Volendam , Marken"

Excursión totalmente recomendable, todo el personal desde el conductor, Frank, como los guías Roberto y Adriana fueron maravillosos. Muy amables y atentos en todo momento durante el trayecto y las visitas. Super disponibles para solucionarnos dudas, hacernos sugerencias de sitios para visitar en Amsterdam, muy simpáticos.

"Who cares!!!!"

We went to an trip to wind Mills and BOAT Cruise.
At a given Time a break was done and a « rendez vous » was given at a specific time
When we arrived sharply on time, no one?????!!!
Our guide left us here on the pier!!
We came back to the place where was the bus…nothing.
We mailed to the company, they said there were only 2 persons to deal with claims.
No answer at all.. This was 2 months ago ??
Unbelievable!!! What a shame!

"Tour left us behind at a stop. Yelled at our kids"

Stay away from this tour company if you are in Amsterdam. Here is why... at our first stop at the quaint village of Zaanse Schans on the Windmills and countryside tour, where we would stop for about one hour my family of 5 got lost. We were not provided a map of the village. Instead our tour guide Cecilia quickly walked us from the parking lot to a windmill. Our guide Cecilia had told everyone at the beginning of the tour that she would leave us if we were not back at the correct time to the bus. After asking for directions we finally got back to the parking lot where the bus should be--we were only 7 minutes late--and the bus was gone. I felt sick and almost threw up because we ran all the way to the parking lot once we figured where it was. I don't speak the language and my kids ages 9, 11 and 13 were scared. I called the tour office and they were practical and solutions oriented. They said I needed to call an Uber, Bolt or get a taxi to meet up with the tour group at the Cheese Factory. The group was 30 minutes away. You see none of the tour stops for the day are more than 35 minutes from Central Amsterdam. I called and Uber and they dropped us 5 blocks away from the Cheese Factory in Merkan. The tour guide and group were supposed to wait for us at the cheese factory, which they didnt. Instead as our family of 5 rushed to the cheese factory we saw the entire group lead by Cecilia in the market along the sea. They left without waiting for us at the cheese factory. Cecilia was surprised to see us and I held alot back because I was afraid she would throw us off of the tour or forget us again. You see from the moment the tour started she picked on my family and kids. I didn't say anything but my husband exchanged words with her after he asked why she didnt wait for us for 10 minutes. Instead of welcoming us back into the tour group she yelled at us very loudly. I told her I didn't want to argue 5 times as she proceeded to disrespect us in front of the group. Cecilia totally embarrassed us in front of other people in the group and with her aggressive shouting and caused my children to cry but she didnt stop but she didnt stopped and wanted to prove that we were wrong and she was right to leave us. The fun was gone and we tried to enjoy our tour and stay away from the guide but she was our guide. Cecilia put the fear in the group that people who needed to use the rest room refused to go because they feared she would leave them behind. Later a few people in the tour came up and told us that she made fun of leaving us behind and thought it was funny. To be fair, we were 7 minutes late to the bus and Cecilia said they waited 5 minutes for us before driving off. But she didn't have to disrespect us when we joined the group and be mean to the kids. They know nothing and had nothing to do with their parents getting lost missing the bus. So if you are considering doing a tour, choose a different company with different guides that displays kindness, understanding and empathy. I was so shook up from the tour that I now feel sick

"I am very upset with Tour and Tickets…"

I am very upset with Tour and Tickets because they owe me one ticket I didnt buy, and I dont have it refunded. I sent lots of emails explaining the problem, and they dont solve it.
1) I BOUGHT ONLY ONE TICKET
2) I CANCELLED IT ON TIME
3)I INFORMED Tour and Tickets ABOUT THE SECOND WRONG CHARGE
3) Tour and Tickets refunded me one ticket
4) Tour and Tickets owe me the second one ticket (that I didnt buy at all).
I think its quite clear.
This is disappointing, so please be aware of my complaint.

"Disappointed 4 people from Melbourne Australia duly…"

4 people from Melbourne Australia duly turned up and checked in as requested, half an hour before, for their trip to Bruge. We sat as instructed and waited for the guide to inform us of our departure. As it passed the pick up time we inquired what was going on and we’re told the bus has gone. There were others that missed the bus also. As this is our last day In Amsterdam we could not rebook and weren’t offered a refund.This was the complete opposite to our experience the previous day when the tour guide to Rotterdam was very visible and clear in his instructions. So we were expecting the same service and this did not happen. We didn’t get to see Bruge and left very much out of pocket. Not impressed!

"A memorable journey overshadowed by an egregious incident, warranting a disappointing 1/5 rating"

The truth is, the tour (outside Amsterdam: cheese + clogs + windmills) was absolutely incredible. Our tour guide (I prefer not to said the name) was very attentive and an excellent guide, making the trip enjoyable and pleasant. However, something happened that I cannot overlook.

In the middle of the tour, I saw another tour guide (from the same company) yelling very offensive words at our guide in front of everyone. I'll provide some details: "f**king b**,"d*ty b*tch” "I'm going to hit you." This happened in the middle of the tour in front of 30-40 people. It's unacceptable to have people like that employed. It shows a great lack of humanity and responsibility on the part of the owners. I will make sure this situation reaches every corner until they take responsibility.

I rate them 1 out of 5 due to the lack of respect we witnessed. If they continue to employ people like that, I do not recommend this company.

"Total SCAM!! Dont go with them"

Me and my parents tried buying the tickets online for the bus hop on and hop off AMSTERDAM, however it was not possible to get it online. Then we bought it on site from “Victoria Hotels” and then parked our car to board the bus. My frail parents, who were visiting Amsterdam for the first time and I , had an awful experience. The audio guide due to which we boarded the bus didn't work at all and the bus was extremely warm. We complained to the driver and he said that he communicated it but still nothing was done. The 90 minutes ride was terrible. Upon arrival at the end of the journey when we asked to get our 83 euros back, the tours and tickets guy was extremely rude and said “Dont bother me”. This is extremely inappropriate and highly unprofessional. Now I am in touch with the customer service and they are asking me to contact the hotel where I bought my ticket and they told me they cant do anything.

I want my money back (83 euros). I dont want an extended ticket or whatever. Please STOP ripping people off! People BE AWARE OF THEM!!!!!

"I am very upset with Tour and Tickets…"

I am very upset with Tour and Tickets because they owe me one ticket I didnt buy, and I dont have it refunded. I sent lots of emails explaining the problem, and they dont solve it.
1) I BOUGHT ONLY ONE TICKET
2) I CANCELLED IT ON TIME
3)I INFORMED Tour and Tickets ABOUT THE SECOND WRONG CHARGE
3) Tour and Tickets refunded me one ticket
4) Tour and Tickets owe me the second one ticket (that I didnt buy at all).
I think its quite clear.
This is disappointing, so please be aware of my complaint.

"Extremely poor customer service"

Extremely poor customer service.

The website let me book a tour that wasn’t available that day and then were not able to give me a refund, that was promised when I spoke to someone on the phone. Just book through the main website guys.

"Charm of Holland tour breathtaking views!"

The Charm of Holland Tour is one tour that you will never forget. From the moment you get on the bus to our tour guide, Cecilia, makes you feel very welcome and Gerard was an exceptional bus driver. Walking through a lot of the quaint towns, learning about the canals and what the miller does on the windmills and getting to climb up the windmill, you will love this tour! We got to taste and learn how the cheese is made, how clogs are created with machines, eating a tasty lunch, and a fun and beautiful ferry ride to Marken Island! Cecilia would give us the history and laugh and even tried to teach out Dutch (I believe we failed miserably but it was fun to try) Gerard also made sure we were safe and sound on the ride and even walked with us on part of the tour. GREAT Tour and highly recommend it.