"Phoebe was really helpful and friendly"

Phoebe was really helpful and friendly, nothing too much trouble. A credit to the company.

"Warm Friendly and Professional Family Run Business"

Warm, friendly, dependable family run business. Emmie was especially helpful and polite. Would wholeheartedly recommend A. Farley Attire handsdown one of the best companies I have dealt with. Very professional indeed.

"Truly awful experience"

Updated on 30 October 2024 at 14:22 in response to the updated reply from A. Farley. What this company offered me was a free pair of boots in return for deleting this review. They told me that the boots would be dispatched to me once I confirmed that I had deleted my honest review detailing my experience of this company. When I did not reply to the email, I was sent a further two emails asking me to delete the review. It was only when I responded to ask them to stop harassing me that the contact with them ended.

Truly awful experience. The order was delayed being dispatched to me, and when I contacted the admin to ask when I could expect dispatch I was basically told that they (the admin) were not in the warehouse and I should just wait. I continued to follow up, and suggested that admin could contact the warehouse to ascertain when the parcel would be dispatched. They did, and indeed there was an issue with the supply – it turned out that A Farley had taken payment from me when the item was not even in stock. So, after being dismissive and rude, the admin came back to offer me a £30 discount. Which was rather insulting given how I had been treated and how the company was conducting its sales strategy. The issue was then escalated to a more senior administrator, who offered a further £10 discount off the order. When the item finally arrived, it was a completely different colour to what was advertised on the A Farley website. Needless to say, I will not be purchasing from this company again. This is not the standard of customer service or quality of items one would expect from a genuine country outfitters.

"What a great company to deal with "

What a great company to deal with ! I couldn’t have dealt with anyone better. It’s always good to find a company that helps you through your choices, and help is always on hand with the delightful people at A Farleys. 5⭐️ Thank you to Jena Leigh, your advice helped me make the right choice !

"Ridiculously slow delivery time and…"

Ridiculously slow delivery time and they want £10 to return an item. Only a very unhelpful chatbot or long queue to speak to anyone on the phone.

"Returned Boots"

Unfortunately I had to return a pair of boots because they were too tight (which was a shame because I loved the style).
After receiving notification that I would get my refund within 10 days I cheekily responded to the email and asked whether I would also get the 3000 loyalty points refunded to my account as well.
I was not expecting to be successful however, Phoebe responded and told me that she had put them straight back into my account.
We had a few more email exchanges and I wanted to put this review up because I can't remember the last time I had received customer service such as Phoebe has given me. She is a credit to A Farley!!!

"Brilliant customer service "

I recently made a purchase which had to be returned as sadly wrong item was received, however I must say the customer service has been absolutely brilliant. I spoke to Phoebe and everything was sorted out quickly and easily. Very pleased and will purchase again here. Thank you

"Great quality products!!"

Great quality products!!. Very helpful customer service!!!
Very easy to order!!!.

"Shoe Order"

I have recently been dealing with Phoebe over my order details and delivery. She is an exemplary member of staff you have at Farley Country Attire. She dealt with all my questions related to supply of my order which was out of stock. However got the product back in stock and supplied to my address after my holiday. Her communication skills are excellent! Thank you

"Excellent customer service!"

I was working with Emmie over some size issues and shipping issues to the US. She was extremely helpful!
We have ordered several times from A.Farley and have always had excellent customer service. We will continue to use them as our go to for shopping in the UK.