"Lisa in customer services was great!"

Lisa in customer services was great!

I needed some replacement car seat straps that got lost in a house move. Lisa was really helpful, polite and efficient on the phone. Helped me identify the correct model number of the car seat and helped me order a replacement set. All done in 5 minutes.

She's a credit to the company - give her a bonus! I would have her in my customer services team any day.

"Contacted the Customer Service team to replace a travel cot mattress"

Contacted the Customer Service team to replace a mattress in a travel cot. Brilliant response from them and within days of providing the information they requested I have taken delivery. So pleased, 5 star gold service!

"Amazing."

I bought my graco lovin hug Patchwork swing chair from another company and they directed me back to graco to assist me with getting a mobile toy bar with toys sent out for the swing as I didn’t have one, I have had the swing chair for a little over a year and graco have kindly assisted me in getting one sent out. The communication and customer service has been great from the moment I contacted them and took less than a hour to resolve my situation. No fault for the actual product in itself as I have had it for over a year and will always recommend graco products to anyone I know it’s been a great use for me and my children.

"Fantastic customer service!"

Contacted customer services after loosing a part in a house move. Could not praise the quick and efficient service I received. A replacement is in the way with no fuss or problem. Love Graco for quality of product but now love them for customer service too!

"Absolutely phenomenal customer service"

Absolutely phenomenal customer service! My query was dealt with promptly and so efficiently by the same staff member who was very polite and prompt also.

"So quick and helpful"

So quick and helpful. We lost the power cord for our baby swing and we got a swift reply saying one was in the post. Very impressed!

"Fantastic service"

Fantastic service. We lost a pole for our Graco travel cot and thought it would mean a new cot. However we contacted customer service and they are sending a replacement.
Can’t recommended them enough.

"Excellent customer service"

Excellent customer service! I lost a part from my graco highchair. Within a matter of days the replacement was with me and free of charge. My contact was Ella who was efficient, knowledgeable and helpful. I always buy Graco when possible as I know the products are well made and easy to use and a super back up team are there to help. 5 stars Graco you deserve it !!!

"Amazing service"

Amazing service! Thank you Graco, as usual you come through. I would never use any other baby/child products.

"5* customer service"

I needed replacement straps for my car seat as they were lost. The team at graco were absolutely brilliant and within a couple of emails new straps were being sent to our address free of charge! 5* customer service!