"Wonderful performance"

Ordered nexgard for our Jaxon 4 days ago and we live in Taxachusetts and Pet VM is from California. I administered his treatment this afternoon. Top shelf service. Impressive.

"Pray you don't need customer service."

All was well until I stopped the monthly autoship for an expensive medication. I did so because my vet took my dog off it. When the vet decided to put him back on it, I simply restarted the autoship. I was then notified that multiple shipments had been shipped at the same time. When I tried to contact the company to find out what was going on, I was connected to a call center in Asia. Neither person I spoke with could speak understandable English, and the issue was never corrected. There was no way to speak with someone in the U.S, where the company is presumably based. Absolutely ridiculous. I would never do business with this circus again.

"Don't believe all the negatives!"

I read many other reviews and was apprehensive. I love these guys. Faster than I get my online prescriptions. I saved $60.00 on the heartworm/flea/tick prevention I got. I love them and will certainly use again and again.

"Slowest pet pharmacy"

Slowest processing and shipping I have ever run into with online pet pharmacies. I will not use them again and do not recommend them.

"Poor Customer Service,"

Did a subscription order with them they sent the meds to my po box which is my billing in another city. Both my mailing address and my billing are in my profile, when I reached out to them about the issue their reply was simply to justify why they were right for sending it to my billing and not my mailing address. Nothing more. They could have simply stated an apology for the error and how it could be rectified, but no, the rep wrote a full explanation on how I was basically wrong. I cancelled my subscription with them, if this is going to be my customer experience with them in the future, I rather find another company to handle my dogs' meds.

"DO NOT ORDER AND USE NEXT DAY SHIPPING"

DO NOT ORDER AND USE NEXT DAY SHIPPING. They will not issue refunds when you pay high prices for next day air (despite the carrier being willing to issue a refund they will not do the work for their customers) The next day shipping is a waste of money. Only order from them if you have time to wait for your order.
*After posting review and emailing the company for they offered the shipping to be refunded. Just be careful going forward using next day air *

"I was hesitant to place an order after…"

I was hesitant to place an order after reading a lot of reviews, but the low price hooked me. My order was placed on Saturday morning, processed the following Monday, shipped Tuesday, and received Thursday. I have no complaints whatsoever. I will absolutely order again.

"first order --- Boston with Cushions"

first order --- Boston with Cushions, needed meds for her. Found this and talked with Vet. Had the best prices -- ordered and Vet gave Rx to them. Updated shipment for 2 day. Med never got here, checked tracking even with my PO and it shows to be in Oakland. Called Co. and did not get any satisfactory customer service. refused to give refund, stated they had to have prior approval from mgmt. to resend order and did not know what would happen if other order came in. Do not recommend this and above all after talking with Vet., she will not recommend this facility for pet medications.

"Highly Recommend"

I have been using Pet VM for a while now and find them to be professional, efficient and caring. I use their free delivery through USPS and am always shocked how quickly my order arrives. I use them mostly for Apoquel for my dog and they are the best price for this medication that I have found.

"Had my dog with skin issues on Apoquel…"

Had my dog with skin issues on Apoquel from my vet and it did a great job. Ordered same dosage from this company and he is breaking out all over again. I'm thinking of doing a lab analysis of pills I received because I'm wondering if I got scammed. Beware!!