"Best prices for pet meds"

I have used Pet VM to buy heart worm medication for two of my dogs. I received it in a quick timely manner. I have a dog that now takes Apoquel and have had no issues getting her meds. I’ve ordered them 4 times from this site and always receive the meds within a week. I’m not sure why so many people gave a bad review. I never had any problem with them being able to get the prescription from our vet.

"Don't bother"

I placed my order for $100 of flea medication on June 12th. It's now June 23rd and my order still isn't here. I had to play middleman in getting my prescription approved by my vet. Pet VM claimed they tried to get a hold of my vet multiple times with no response. I've been with my vet for 10 years now and not once have they failed to answer the phone during business hours, every voicemail has been replied to as well as every email. Very well-run establishment. I had to give my vet the phone number for this company so they could call them and confirm my order 4 days after placing it because they had never heard of this company and hadn't received anything from them. Pet VM didn't get around to processing my order until Tuesday of this week, over a week after placing my order. I got expedited shipping comped because this company is such a mess and my order didn't ship out until yesterday, 10 days after placing my order. They blamed my vet repeatedly for the delay and had zero accountability on their part. Their customer service is very rude and kept talking over me very condescendingly, telling me this was all my vet's fault, to the point where I lost my patience with the rep and had to call back and get a new one. Trust me, stick with Chewy. The extra $20 you'll pay for medications are worth not having to deal with these people and this joke of a company

"The ordered item came 12 days later"

The ordered item came 12 days later. The problem with this company is that they use USPS to ship orders. You cannot expect reliable delivery with USPS.

"Best price, great customer service, can recommend"

Overall, excellent experience. They had the lowest price online for the flea treatment our cats needed. After order was placed they called me the next day to discuss the status of the order. That never happens! I also ordered a second item that was not high priority and was not immediately available so they sent the flea treatment then sent a second package with the other item a couple days later but did not charge me more postage. I found customer service, the two or three times that I spoke with them, to be helpful and efficient. I'm a new customer but right now I can highly recommend this online pet pharmacy.

"i've ordered 3 times and the process…"

i've ordered 3 times and the process has been seamless.

"Too lazy to contact Vet for prescription"

It is going on 4 days and not one person has called me to let me know about my dogs medication not being filled. So two days after ordering I get an e-mail saying they have not heard from my vet, however my vet said they did send the prescription in. My vet treats my dog and has never not sent in a prescription as they know its a life dependent medicine. So now its the weekend and my dogs medication has not even been mailed out! If you say you cannot get ahold of a vet for this type of medication thats $200 by the way call me. Makes me think you were lazy and didn’t call the vet if you are too lazy to call me! Very disappointed in this pharmacy, I will purchase elsewhere!

"Excellent Customer Service"

Excellent Customer Service. I had some confusion about a prescription refill and the PetVM staff reached out to me quickly and even called me to clarify some issues to ensure I could get the medicine for my pet quickly. Way to go CS Team!

"No Communication"

The recording cites Covid as the reason they can't be reached by phone. I needed to change my order and did so by email. They emailed back and said I needed to call. I called. Several times, I called. NO response ever by phone. In the meantime, they have the original prescriptions (required) and I can't get my pet meds elsewhere now.

"I have checked many pet med websites…"

I have checked many pet med websites Worldwide. Without a doubt PET VM in Concord, California has the best CS and prices of any online order company. I've used their services many times this year. They are very attentive and considerate. Today I had the pleasure of speaking to a young lady named COYA, who was extremely professional, caring, kind and took care of my pets prescription order request exceptionally well. I recommend this company to anyone without hesitation!!

"Love love love this pharmacy!"

Love love love this pharmacy they are super professional and super fast. My dog was almost out of her medication and they shipped it out the same day so I could receive it the next day thank you Pet VM.