"I have been using Pet Value Mart for…"

I have been using Pet Value Mart for about 2 years now, and have never had a problem. They fax my Vet a request and as soon as they get it back, they ship the product. I usually receive it within 3 days of ordering. The price is right, the service has been great, and the products are as stated.

"Wonderful patience with repetitive…"

Wonderful patience with repetitive contacts to veterinary for approval

"Great experience"

Great experience. Coya is a wonderful customer service oriented young lady. She called me thru every step of the process from getting a veterinarians prescription sent to them, to when the prescription was received & shipped out. I would highly recommend Pet VM. I will certainly use their services for all my pets needs. Coya is a
Gem!! Thank you.😇🐶

"MediPaw Boot fiasco"

Ordered the MediPaw boot for my Alaskan Husky to keep his bandages dry. The item is WAY bigger than the size chart indicates. Contacted them for an exchange, which they don't do. I have to pay to return the item AND order a new one, which means I am out shipping to return and cost of the new one while waiting for them to process the return and refund my money. Don't order this item from this company. They aren't customer oriented. Just money driven.

"disappointing quality and customer service"

UPDATE Just received a very polite but pointless response, hoping I'll be happier with next new and improved version (which I will NEVER purchase) thanks to my feedback. PetVM refuses to take any responsibility for promoting and selling items of such poor quality, instead emphasizing their no refund policy. Seriously cannot believe this is how they run their business.
Initially very happy with my purchase of a small cast cover...perfect fit, easy on/off, kept my puppy's cast dry. However, when elastic completely fell apart at only 3weeks, I contacted petvm and received this response: This is the normal wear and tear time for the elasticity of the boot. As per our policy, we cannot exchange or return the used items. So, it cannot be replaced but you can place a new order if you want and we can ship a new one to you.
really? So basically disposable and would have to buy 2 to make it through the 4-6 weeks in a cast...very important issues that are not mentioned anywhere on site. Definitely would not purchase from or recommend them

"I revied earlier with one star"

I reviewed earlier with one star. I finally got a call back. Things where handled and I recieved my products.

"Satisfactory resolution"

Ordered medicine (Atopica for cats) Sunday evening. Status of the order is "Waiting for approval" all day Monday. Tuesday morning, I tried to call PetVM - call is going straight to voicemail. Left a message, and called my vet - sure enough, they have no requests for approval. It took multiple attempts to reach PetVM on the phone or via email, finally a person with Indian accent (denying calling from India) got on a conference call with my vet and myself, asking for verbal approval. After he was given the approval, started asking questions about instructions for the medicine (!), ignoring my attempts to explain that we're using the medicine for a long time. This is when I finally lost it - needless to say, my advice will be to steer clear.

EDIT: Shortly after my initial negative 1-star review was posted (apparently, businesses get automatically notified of the feedback on this site), I was contacted by a nice woman from PetVM (Montana), who apologized for the delays and the negative experience I had, and shipped the medicine right away. Obviously, this is the outcome I was looking for, it's just too bad it had to come to this to achieve it. The resulting 3* rating is a combination of my initial experience, and satisfactory resolution.

"PVM has EXCELLENT customer service"

PVM has EXCELLENT customer service! They are prompt and on top of things. They contact you before you need to contact them, if there is any issue. It was so refreshing to discover the very rare quality of 'serving a customer'! Thank you PVM!

"Money taken, Drug not received"

I ordered and paid for a drug, all veterinarian info given and after 2 weeks I called to follow up on my order, they claimed that no response from the vet. I had to call the clinic and they confirmed that they sent the info, they even asked to call the clinic directly to get verbal approval. I called the pet value mart and told them that. 3 weeks passed and nothing, now they are not answering my phone calls. a TOTAL SCAM, so be careful

"Very Good Experience"

I found Petvaluemart online when I was looking for another cost option for my dogs Rx for Apoquel. I refuse to buy it at the vets office. Mark up there is ridiculous. Her medication is very expensive no matter where it is purchased, but recently found it at another company for less per pill, which is how it's purchased.
I've used this popular website company in the past and have no issues with them, but would rather stick with petvaluemart as I am very pleased with their customer service, quick filling of your Rx and quality of product. I decided to ask customer service if they price match and to my delight they do! I was refunded immediately the difference of the cost of my on going order.
I am very pleased with this company and their email correspondence is almost immediate. I have been a customer for 1 year now. Oh, also 1 big perk..free shipping on whatever you order. No maximum order of $49+ Such a blessing! Turn around time is usually about 3 days as they are located in CA. I would recommend you give them a try.