"I bought a Jaipur rug thru lowes"

I bought a Jaipur rug thru lowes. 5 months later, there are now actual bald spots in the rug. We are a family of 2, one dog. We take our shoes off in house, guests do the same. We vacuum the rug 3 times a week. It's in my living room.

Parts of the rug now have come up missing. Mostly where there is little to no foot traffic. Bald spots. Lowes says they won't take it back. Jaipur passes communication back to Lowe's. I paid a significant cost for this rug only to receive poor quality.

"Do not buy from here unless you want an old, discoloured rug"

Ordered a rug from here as (being Indian) I really wanted an Indian designed/made rug. The rug design is lovely however the colours are quite faded in places - it looks a couple of years old rather than brand new. I tried getting in touch with the company and was directed to the rug care team. It took weeks to hear back and the response was to get the rug dry clean. Not sure why I should have to pay to dry clean a rug I have purchased new and when I asked this, once again I have had no responses. The phone numbers listed on the website do not ring so there’s no way to contact the business. All in all, a bad experience, I would not recommend them.

"The quality of the Rug is superior"

The quality of the Rug is superior, the colour is very live and originals. I would like to mention that the weaving technique is too good. Very much satisfied with the hand knotted rugs.

"Exceed expectations"

You always exceed my expectations both with product and customer service!

Keep it up and looking forward to shop more!!

Thank you!

Jacob

P.S: Salman is always helpful and prompt in all the request over the years, he deserves the recognition!

"Excellent customer service throughout…"

Excellent customer service throughout the process which was made a bit trickier as we were buying direct from the suppliers in India.

The quality of the rug is very good and looks lovely.

Thanks to all at Jaipur Rugs for thier assistance in this transaction.

"Nice Rug and helpful staff"

The web content is really nice and helps in selecting rug per one’s choice. Mohammed Salman has helped end to end over whatsapp - from order acceptance, payment processing, to keeping advised on the order status. The courier service was good, timely delivery. I received the rug as i thought. Am happy with the rug and the process.

"Ruchika from the customer support team…"

Ruchika from the customer support team was held helpful. He helped me with the shortlist and end to end delivery.

Good job. Keep up the amazing work!

"Doormat"

Received the quantity of Doormats on time. The quality of rugs is very good and looking very nice.
The staffs of Jaipur Rugs are coordinating very well.
Thanks a lot.

"Excellent experience with Jaipur Rugs"

Jaipur Rugs were excellent in the whole process of purchase and post purchase.
It has been a pleasure working with them and highly recommend!

"The personal service provided by…Urvashi"

The personal service provided by Urvashi is unparalleled. She patiently made sure that we found something matching with our decor, a carpet which was of the appropriate size and fitted our budget too! We are surely going to enjoy using this carpet from Jaipur Rugs