"The whole process went smoothly"

The whole process went smoothly. We got what we ordered and Mr. Thakur kept us fully informed at all times during the progress. Rugs were well packed and arrived in good condition.

We are happy to reliable and fast service. The rugs look great and are good in quality.

"Easy to explain and understand our…"

Easy to explain and understand our requirement.
Whole process was easy.
It is great quality of products.

"Standout Customer Service"

Apart from a great product what stood out for me was the exceptional customer service experience delivered by Gaurav Vijay of Jaipur Rugs. The first carpet i bought shed a lot even after 4 months so when i raised the issue he arranged for a free pick up of carpet . I requested a replacement of a carpet i had selected that didnt shed and he arranged the whole replacement process, gave me a discount on the new one and arranged for fast and smooth delivery. The entire process took under 2 weeks and was extremely well done. Kudos to the team and a special shout out to Gaurav Vijay.

"The rugs received are all amazing and…"

The rugs received are all amazing and of good quality. Thought we had a struggle to get it onsite due to remote area locations but the team is very supportive and helped us to get the rugs on required time.

Thank you

"The carpet that has been sent is not what I had selected"

The carpet that has been sent is not the one I had selected. Your after sales service is pathetic. You guys don’t pick up my calls after I have made the payment. Before payment is done you keep calling incessantly for making the payment. Take this carpet back and refund me my money. If you do not get back to me regarding the same I’ll go to consumer forum and ensure you get a huge penalty.

Anindya Baruah
Vishnu Constructions
Dibrugarh, Assam.

"Excellent quality 👍"

Excellent quality 👍

"Pathetic Delivery of a wonderful product"

The product is super the delivery experience was far from smooth. By mistake the order was placed to my old address which is also on file at Jaipur Rugs. This was my fault. But thereafter I got no call from the delivery company (Blue Dart) of the attempted delivery having failed. Further no info from Jaipur Rugs as well as shipment was pending delivery for 3 days with a wrong update from Blue Dart that I had asked for delayed delivery / to reschedule the delivery! When I checked with Blue Dart on my own is when all these issues were explained and I was asked to come and pick up the delivery from their delivery center (very unreachable / unapproachable place in Bhiwandi Maharashtra), which I did. So one thing wrong and the system does not work at all and its the customer who has to call to figure out the same!

"Excellent…your executive Mr"

Excellent…your executive Mr. Salman is an asset to your Organisation.
He was so humble and generous.

"Happy shopping"

This is my third experience shopping with Jaipur rugs Ruchika attended me,her polite behaviour and support made me choose excellent rug. superior quality and customer service is exceptional. Wide range to choose and supportive staff. Excellent customer handling skill with full enthusiasm .. thanks Ruchika

"This is a big shout out to Salman from…"

This is a big shout out to Salman from Jaipur Rugs. What a huge asset he is to your company. Here's why...I was desperately looking for a rug on a very short timeline due to an upcoming family function. Since I didn't find any at the andheri store, I checked online and called the number given to find out timings of the lowerparel store. To my suprise Salman who picked up the call offered to check if it was in stock first of all so my trip to the store doesnt go to waste. He also made some calls to findout if it can be delivered as per my requirement. When the staff is so prompt and keen the customer's excitement and desire to purchase their preferred rug just doubles up. In no time i made the payments, expecting the delivery in 2 days and to my surprise again the rug was delivered the very next day!!! So impressed with Salman who went above and beyond his call of duty to help me that i just had to write a review to appreciate his professionalism.