FCI London
customer
"Well worth a visit"
Great showroom full of beautiful contemporary furniture. Helpful staff and although delivery took longer than anticipated, we were kept informed on regular basis. Well worth a visit.
Benjamin B
"Excellent costumer services. Great delivery"
Very good and thourough costumer service.
We ordered a table from FCI, communication was fluid and we were will advised and guided by Sanjay Joshi who helped us a lot in choosing and customising our table,
That said table was delivered on time and the assembly was done with great care to details by the delivery team. A lot of attention to details when mounting the table, they clearly covered the last mile
Mark Webb
"Excellent Company to deal with."
I have purchased many high value items of furniture from this company starting approx yr 2000! I have had nothing but excellent service. Some items take a long time to be delivered. This is only to be expected with items made to order in other countries. On the single occasion that an item arrived damaged it was no problem to get the item replaced.
Tejash Patel
"Avoid this company at all cost…."
I am in the process of writing a full review based on my experience of FCI, which will have screenshots of our dealing with them and full background. Long story short they have made our life hell with extortion in regards to extra changes for storage and late payment charges then go and hide behind there T&Cs and claim they are robust as they have to deal with “Nigerians”
I would advise everyone to avoid this company. There is plenty of other companies around who sell these good honourably. Long story short we have paid in full for our goods which they are refusing to release to the tune of approx £60,000.
Looking there responses to bad reviews here, they will naturally challenge this and maybe even attempt to remove it, however I will be posting a more detailed post of our experiences with screenshots and this post if they remove it. It’s shame in this day and age people will still try to exploit customers……
Andrea Braddock
"Great Experience & Very Professional"
We live approx 170 miles away, and to be honest it was definitely worth the visit and effort in driving down to look at what they had to offer. We dealt with a lovely lady called Stella, who was extremely helpful, informative and went above and beyond with our many questions and requests, and she worked hard in making sure we chose the right furniture too.
Everything arrived in the specified time, the delivery/install guys were also very professional. The quality of the products were second to none - we are super happy with what we have got. We are looking to buy some dining room furniture soon too, and we will definitely be looking to purchase from FCI again.
Stella is a credit to the business.....
LK
"Great service"
Great service, very happy with my order
M. Smith
"We bought a dining table from FCI and…"
We bought a dining table from FCI and we are very happy with the service we received.
Andrea
"Excellent all round service"
very helpful sales assistant, kept us informed on when our order would be delivered and the delivery staff were very efficient
Farhan S
"Great service"
Great service
Christine
"Great Service from Benjamin"
Benjamin was so helpful and knowledgeable. His advice helped us order the most perfect table and chairs. We are very happy with the quality of the items we ordered and with the service we received from start to finish. We will be going back to visit Benjamin at FCI soon for some more furniture.
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