"NON DELIVERY OF PAID FOR ITEM: RELIABLE ONLINE STORE"

An article was ordered and paid for in advance in January 2023 by EFT. The article "got lost" in transfer. Admitted by courier and supplier. A refund policy is acknowledged.
Many correspondence between supplier and customer took place. Copies of all letters forwarded to relevant departments of Governmental Consumer Protection and Reliable Stores for solution. No reaction from either as yet. Is there any way that we as conned customers could stand together and for instance have customers near Reliable Store's location amass there and get direct information by confrontation? I read that a lot of money has changed hands without compensation. I am sure that the definition of Fraud in accordance with Roman Dutch law has not changed. It read " Fraud is the unlawful, intentional distortion of the truth with the intent to cause actual or potential loss to another party." Any response on this, please?

"Reliable store isn't a scam but be patient enough"

Reliable store isn't a scam but has to disclose that some of their items are supplied international, nevertheless they kept me posted via email,the product was worth to wait .....I saved a lot of funds....Thank you Reliable store

"DO NOT order if you are in a rush to get anything delivered, it will not happen in the time frame given."

If I could give a zero rating I would.
I ordered an item and was given a set time frame of when this order would be delivered, which was 5-6 weeks. We waited, and nothing was delivered. I enquired and was given a very delayed response that they will check. I kept having to follow-up and eventually was told another date of when it would be delivered to us and still we do not have it. The last update I received was 4 days ago that it haslanded in the country only then, however with no time frame given of to when this will be delivered.

We have had to order another one from a different supplier as time was running out for when we needed this by.

If you are in a rush to get something, do not get it from Reliable Store, of which they are completely not reliable at all. I do not even know if the item would even get to us or if we wasted money on this. I am awaiting the response from my cancellation email.

"Reliable store"

Reliable store, I ordered an item, did not arrive for 5 weeks, contacted them, prior to order they promised 5 working days, 5 weeks later, it arrived, they promised to collect and reimburse. Still have not returned my money

"Wrong item delivered, terrible communication, no refund, and took more than double time to arrive than advertised."

No feedback after my order placed and money paid (they took my money immediately). After 10 days I contacted them. Only then did I see my order was actually placed.

On the website there was no mention item was sourced and shipped from China. I would never have placed the order otherwise. It was clearly stated on the order delivery would be between 1 - 3 weeks. It took 2 months by which time the event I had ordered it for had come and gone.

Communication was sporadic and almost always 2 days after my enquiries.

I sent 2 emails requesting cancellation and refund both of which were completely ignored, they didn't even bother replying!

When the time eventually arrived it was the the cheaper version of the one I ordered and I was not impressed but the cheap quality. But they charged me for premium. When I contacted the company and asked them what they will do about it a very lacklustre response of return the items for replacement. As I was immigrating in 1 weeks time this was obviously not going to happen which I told them. And of course no response...

I have since left the country and am sitting with an inferior lower grade of item that which I ordered and paid for.

An unpleasant experience. I will never use this company again and strongly advise anyone wishing to do so to look at alternatives and save the money and heartache.

More like (UN)Reliable Store.

"They are reliable i mean Reliable store"

Everything went well from ordering untill to receiving a good condition working item within less than three weeks. Is not the first time i order something here and always i receive what i orderd. some people need to be petient cos remember most of this products are coming from over sea.

"Doorknobs"

I recently ordered doorknobs from Reliable Store. Order number #61239 The delivery of my order was swift and smooth. Upon receiving my order I realised that I made a mistake with regard to the colour of the collection of doorknobs. I emailed the company and they immediately responded. I will use this company any time in future.

"NO STAR RATING!!!"

If I had my way they wouldn't even receive 1 star. The irony is in the name itself. The entire branding for this store is contradictory and misleading to the consumer. Exhausted, Frustrated, Exasperated and Disappointed are but a few words to describe the miserable shopping experience. I will never make the mistake of not reading the customer reviews prior to purchasing from any online store again.
@Reliable Store one word - KARMA

"They are a scam"

They are a scam. I ordered food liquid pigments. And then a few minutes after I noticed their address is close to where I stay so I called them to ask if I can come and pick it up instead and I was told they don't have it in stock they needed to order from a supplier and it will take 3 weeks of which I told them I couldn't wait that long so they advised me to cancel via email. Of which I did and I got a response a week later being told cancelation should be a day after nothing more. I had to dispute that I sent a cancelation email in less than an hour after ordering. Then I was asked to send my bank account. I can tell u that it's been almost 2 months now and I still haven't received my money back. Please don't order from them. SCAM SCAM SCAM ALERT

"This is a scam and I urge people not to…"

This is a scam and I urge people not to buy from this company,my order of almost 3 months ago never arrived and they promised a refund till to date i have not received anything.