"Bernadette helped to make the whole…"

Bernadette helped to make the whole process so simple and put us at ease. Thank you so much.

"Jessica Hunt offers an outstanding service "

Jessica Hunt gave an extremely professional service, and her communication was outstanding. She was so supportive emotionally too.

"Jessica did an amazing job"

Jessica did an amazing job. Helpful, friendly and thorough. I had a complicated onward purchase with last minute Probate issues, which Jessica helped resolve quickly ensuring a simultaneous sale and completion. Best conveyancer I’ve used.

"Run away."

If you want to save yourself and your buyer/seller the stress, do NOT hire Bennett Oakley as your solicitor. And if you ignore my advice and go with them and Sarah is working on your case - run.

I put an offer on my (no chain, vacant) flat on 25th Septenber and it took FIVE months to complete. My seller used this solicitor and 2 months in said she would fire them but it was too late in the process, I imagine if she had then we probably would've finished quicker than we did even by starting all over again.

Sarah took nearly two whole months to answer my solicitors enquiries, and in the meantime would ignore my solicitor & the EA emails and calls for days on end. She went on holiday for 2 weeks in December (before xmas) and nothing moved forward in her absence.

We had two failed completion dates. Sarah pushed us to complete on 31st Jan, but it was HER that we were waiting for as she still hadn't answered the enquiries. It got to the 31st Jan and she went off for the day anyways without updating her assistant or any of us on whether they'd be ready for completion. We were also meant to complete on Feb 14th. Sarah failed to meet this date too, after ignoring us for the whole week leading up to it.

As a FTB, I never imagined it could be so stressful. The hardest part was never knowing if it would be a week or two, or a month or two. Complete lack of transparency from Sarah (she even ignored her own client at times!). It's no surprise that every bad rating on here mentions her by name, but it is a surprise that she's the CEO of the company.

I'd give 0 stars if I could.

"A great team"

A great team, and enough avenues of communication.

"Highly recommended"

Jessica and Sheena have been amazing to work with. Very responsive and supportive. All steps of the process were explained clearly and professionally.

"Exceptional service "

So fast , efficient and very friendly and welcoming. From first e mail to contact with all , from reception onwards. My first time selling a property for someone else and Bennet Oakley make me feel very secure and confident

"I had a mixed experience with Bennett…"

I had a mixed experience with Bennett Oakley. While the process of dealing with my remortgage and transfer of equity was eventually completed, it took far longer than expected—over six months—and there were frequent delays and communication issues along the way. At times, it felt like they were not giving my case the attention it deserved, with errors cropping up and responses to queries being slow. It’s not what I would expect from a professional service. Decent outcome in the end, but the journey was frustrating. 3 stars.

"A very straightforward mortgage switch…"

A very straightforward mortgage switch - was done in timeframes but felt we had to do a lot of chasing to get confidence it would happen in time.

Charged £5 for the app which never appeared to be updated.

"One to avoid…"

Having used this company many times over 3 generations, I would not recommend using them now. Their communication is poor as is their organisation. They are under resourced and unable to cope in holiday periods.