"Great service received"

Great service received. Charlotte was informative and responsive to any questions or queries we had

"Positive house sale experience"

I have been going through the process of selling my late Mother's house. Priya has been handling this and has been very professional and helpful throughout. The buyers Solicitor wanted some additional information and Priya spent some considerable time with me on the telephone to clarify this. Priya has ensured the process ran smoothly and in a very client focussed way.

"Priya was very supportive throughout…"

Priya was very supportive throughout the whole process where she has promptly responded to all my emails in detail. This is where she had provided me with updates regularly whenever I have asked for updates. She went above and beyond to meet the deadline.The service that was provided was really good and I would recommend Bennett Oakley if you guys are looking to buy a shared ownership property.

"First Time Buyer"

Superb solicitors!
Sarah and her team were extremely helpful and supportive throughout the whole process.
They responded to all my queries promptly, provide us with regular updates throughout and provided a service with high professionalism.
I recommend anyone who is buying a shared ownership property to use Bennett Oakley.

"Great solicitors"

Great solicitors . I used them for selling my shared ownership flat. They were helpful , efficient and very professional throughout the whole process . Big thank you to Sarah and Priya Ruprai. They were on top of all the matters .

"Avoid! No chain sale took over 5 months"

Slow, Slow, Slow!
I am still in the process of selling my flat, the buyer has no chain and I have no chain.

It's a new build less than 3 years old so all the paperwork and documents are in order.

I was told It will take 40ish days. It has taken 5 months.

When my solicitor (Sarah) went on holiday (twice) everything stopped! I was told "emails would be monitored"!

I have had to chase and send duplicate documents and been left in limbo for weeks on end with emails being ignored.

For your own sanity steer clear.

"Warning do not use!"

Update - See below the reply from the CEO, the complaint was already raised via the mortgage broker, and received an email full of excuses. Also, was told to lodge a formal complaint, for what to be passed around and not receive an apology? waste of time. ---
This firm quotes excluding VAT to make themselves look better against others. But beware, is not cheaper and if anything the service provided is substandard.
Deborah the person handling my case had to be chased several times before getting any replies, she also misunderstood the mortgage offer and was confused with the final balances and we ended up having to pay additional fees. In addition, the process was over a month delayed because these people do not communicate with customers or third parties and simply sit and wait. This caused additional interest fees in my case. I would highly NOT recommend this firm especially since customers seem to be more of a pain than their source of income. They treat you like a second-class citizen and make the process more stressful and lengthy than needs to be. Also, complaints about their service are not taken seriously by either their team or managing directors. Shame really, compared to other solicitor experiences in the past this is a DO NOT USE!

"Excellent service"

Excellent service, informative and caring, I would recommend them to anyone… and will!

"Friendly and helpful solicitors"

Jessica has been extremely helpful and quick to start proceedings on sell8ng my home

"Great service"

Lucy made our sale and purchase transactions run very smoothly - she was always at the end of the phone to answer any of our queries. Would highly recommend her to family and friends.