"Very poor customer service"

MODA doors were unable to adhere to their stated delivery time of 3~5 days. I waited 9 days for my door and hardware packs. The initial product delivery was incomplete, despite me purchasing all of my products from the same manufacturer on 21st January 2025, necessitating further contact with MODA doors. By 11th February 2025 MODA doors had the issue before them since I had placed my original order.

The delayed goods arrived the next day, 31st January 2025 but were faulty in that two handles were jammed tight into the rose covers and could not be separated for marking and drilling of attachment screws and through door handle braces. In one set of hardware, one set screw for attaching the handle to the square drive was also missing.

I was asked by the customer services department to submit a photograph of the faulty handles and no replacement handles were despatched despite me being told they were on their way. Several calls later, I still had no replacement parts and was just being fobbed off with any handly explanations.

Until I dealt directly with the manufacturer, I could not make any progress. The replacement parts were finally delivered one whole month after my first order. I could not recommend any other person to use MODA doors. Their appreciation of the customer service interface lacks credibility.

"I am extremely pleased with the quality…"

I am extremely pleased with the quality of doors provided by Moda and also the service provided by them. Based on my own experience I am more than happy to recommend them. I shall be ordering more doors in the springtime from them.

"Do not order from here"

Do not order from here, the same issue as many other reviews. Cancelled order due to being asked for an additional £52 on top of the £48 I had already paid for delivery. Refund never received no answer on number or response to any emails now having to go through bank for a refund.

"AVOID THIS FIRM!"

This is an utterly duplicitous organisation to deal with.


AVOID AT ALL COSTS!

They accepted an online order from me which included a £48 delivery charge. They confirmed acceptance in a confirmatory email. Several days later they wrote to me saying that, after an issue with their carrier came to light, they required an additional £53.00 for delivery. They demanded that extra payment (I.e., £101.00 delivery charge) or they would cancel the order. I write back to them asking to be put in touch with senior management. They refused to give me a contact.

Be very of dealing with this outfit. They lack any measure if integrity.

"Really disappointed by the quality of…"

Really disappointed by the quality of the XL Joinery doors and the subsequent response from Moda. . Less than 3 weeks after fitting, the majority of our 15 doors started to peel at the top and bottom corners. At £155 per door I expected better! Initially I was offered less than half the total value back (I declined). I was the offered a replacement or refund but when I asked for compensation for the associated costs I.e a joiner to refit replacement doors (at a cost of just under £1000), it got frustrating. They’d only pay this if I selected XL Joinery doors but when there were none that I liked I had to resort to my credit card company for support. So as it stands I’m out of pocket for doors that are less than a month old but are faulty…..not the outcome I was looking for! Save yourself a headache and avoid Moda and XL Joinery.

"Customer service very good"

Ordered 3 doors, but one was the wrong size (their fault, not ours). Doors not the best, but you get what you pay for and adequate for our purpose.
Customer Service was really good and nice to speak to a real person, not via e-mail. No quibbles, sent us a replacement door and kept us informed of delivery dates on both first and second delivery.

"Very disappointg customer service"

Very disappointg customer service. I would never buy anything from here again. Due to covid i couldnt return or exchange the handle on time. There was no understanding from customer service '
We have policies in place for a reason and they need to be adhered to unfortunately.
As such, we are unable to return or exchange this item.' The customer advisor said that 'by all means'we can write complaint ..its shocking. They should train their customer service advisors not to communicate so unprofessionally

"No refund after 1 month"

No refund after 1 month. Contact your bank to request charge back. Mine was granted and refund received If PayPal open a case.

"Shocking company"

Shocking company.

Ordered a door for £120 in December 2021. Was told the door wasn't available until Feb/March so I cancelled the order on 10th Jan 2022 and requested a refund. Guy on the phone said refund 'would be issued within the week'.

Over 2 weeks later still no sign of a refund, and after several phone calls they just started making stuff up like 'the refund was issued on last Friday'.

These clowns are like the taxi driver saying they're 'just round the corner' when they haven't even left the depot, and have no intention of leaving the depot.

Stay well clear.

"This is one of those “if I could score…"

This is one of those “if I could score them 0, I would’ reviews.
The website is probably the best thing about this company - as it looks the part…when in fact, I think it’s just a young lad answering the phone who’s been told to just fob people off.
We ordered a door on next day delivery on 20th December. It didn’t come. When it still hadn’t arrived and calls hadn’t been dealt with, we phoned early Jan to be told it has been sent out and would be with us the day after.
It didn’t arrive and when we phoned back, we were told on 10th that we would be refunded as it was out of stock!!!

We were told the refund would be issued within 5 days….it wasn’t! Called today (25th Jan) to be told the refund was sent on Friday 21st and would take up to 14 days to receive. The police will be involved, they’re stealing from people!