"Slick"

Very easy to use website, supported by an efficient and speedy delivery. Thank you. Love the lights - can't wait for the work in the house to be done so that we can fit them!

"Web site said the item was in stock!"

Web site said the item was in stock, so placed order and charged extra for the postage. Heard nothing from iLite and had to keep calling for updates and finally received the light 7 weeks after ordering!

"Very very poor"

Very very poor

Ordered 1 light in stock - never arrived

Ordered another they was told again in stock

Nearly £1000 taken from my bank account

Nearly 2 months later no refund no light fittings

Appalling

"Was delighted to discover this site…"

Was delighted to discover this site with a range of different lights than you see elsewhere. Pleased with my purchase and the speedy delivery

"Delighted"

It took a while for our lights to arrive but now they have we are delighted . Gorgeous product.

Thank you

"The light arrived broken but the after…"

The light arrived broken but the after care was fabulous and got a new light within days would definatley order again from here

"Poor customer service"

The lights I ordered in June 2020 took ages to arrive. Obviously with the pandemic, things don't always run smoothly. However the customer care was zero. Didn't get an update unless I chased. Delivery dates were given via email, those dates came and went without an update from customer services. Eventually the third and final light in my order arrived November 2020. The lights look great but were extremely fiddly to install, it took a qualified and very experienced electrician much longer than he anticipated.

Not sure I would like to deal with iLite again. Especially as the first review I wrote for them on Trustpilot now appears to have been deleted - it was negative. I went to update it, and it has disappeared!

"Poor communication"

Poor communication, big lack of attention, and broken promises. Some smaller companies can teach them a thing or two about dealing with customers during challenging times!!

"Absolutely fantastic.."

Absolutely fantastic... Customer services are also very... Very helpful x

"Great service"

Great service, communication all the way and delivered by courier on time