"No show. No communication. Terrible customer service. Totally unprofessional. Will not be using again"

Was looking forward to using Moop as I had heard a lot about them. Booked a house clean for Sunday via the website and even got a discount.

Sunday comes around and no one shows up! Call Mopp and was put on hold for 20 minutes before being put through to someone. She then said that she hadn't checked her email which confirmed the cleaner had cancelled last minute and she forgot to let inform us. Absolutely terrible service. Wasn't even particularly apologetic.

Will not be using again. Judging by other reviews I've just read I shouldn't be surprised.

"Questionable ethics"

Service was okay, although always needed to finish off cleaning, tidy up etc. After several cleaners, there was finally one who was very keen to be regular. We had her for nearly an year, during which period she blew off one vaccum cleaner (but we didn't report it as it was not very expensive, and we had another one anyway), and then vacuumed over tissues and socks with a new vaccum and said "it doesn't work". However, once addressed, she never repeated that again, bless her. One fine day, inevitably, we needed to cancel prior to 24 hour notice (work emergency). There was a prompt emal for £30 refund (for 3 hours) but NO EMAIL or notification for a full £20 cancellation FEE!!! The POOR CLEANER SAW NONE OF IT! and was keen to have an out-of-turn cleaning appointment to make up for the loss earnings... of course, their website doesn't cope with these things...and then that was another story! Long story short, have moved to another company. Very unsupportive "computer says no" kind of staff. Ethics of company questionable - surely, need to pay the cleaner if charging us £20 for one cancellation.??

"Insured for damage? - think again!!!"

I booked a cleaner to clean bathroom in new house following move in. She flooded the bathroom causing a leak to kitchen below. I asked cleaner to leave and immediately contacted Handy/Mopp with details and photos of damage. Two months and several emails later they say they have not resolved my claim and cannot give a timescale of when it will be resolved. Don't know what is more annoying; their refusal to deal with matter or their stock email response 'thank you for reaching out to us'. Would not use this company and following a bit of research I now see they are being sued for breaking employment laws. In all, you would probably be as safe and more ethical by just offering your cleaning jobs to a random person you meet on the street!

"Don't Bother - Unreliable as they get ** AVOID **"

Didn't even turn up, and no way to contact cleaner as phone was off. Customer service couldn't do anything and basically only can offer a refund. Waste of time and not worth anyone's time. Funny their website only has good reviews but other ones have nothing but negative AVOID at all cost.

"Worst cleaner!"

Don't know where to start... the cleaner left smudge marks on every surface they touched! i found out later, that they were cleaning all the surfaces with floor cleaner! their shoes got wet, not sure from what as they didn't do any of the mopping I asked for, and left foot prints on the bathroom floor.

The cleaner left my place in a worse condition then the way they found it.
Lodged a complaint and the company responded by saying that they will pass the feedback onto the cleaners manager and the cleaner won't be assigned to my flat in the future. They expect me to schedule a new cleaner, so they can come and fix what the other cleaner didn't do properly. Seriously?!?! I have to pay again for a service that wasn't done right the first time round? What a joke!

Will never use again, not just because of the cleaners work but also due to their lack of customer service.

"Terrible, terrible service"

4 no shows in a row. As in we booked a cleaner, they did not show up. We re booked, they did no show up again. We rebooked, no show again. I waited many months and then gave them another shot after they were bought out. They did not show up again.

"Worst Company Ever"

I booked a cleaner for 7:30am and she never showed up. When I called to tell Mopp they didn't sound surprised in the least and offered no compensation what so ever. What is the point of this company?

"Total wast of time"

I tried using this company before and they kept cancelling at the last minute. At the time I thought it it was because they were a new setup. Tried them again this week. And guess what. They cancelled again. One year on and they still overbook cleaners. I am sure that's great for them it means they always have a full schedule but they don't seem to care about the customers who have relied on them.

Never again!

"Cancelled with 30 minutes notice"

Cancelled with 30 minutes notice and could not get me a replacement cleaner in the next few days! I had to clean myself as it was for an Airbnb booking and had to fight for a refund as well as they just wanted to give me account credit!

Will not be using them again.

"Bad service"

I had a cleaner who was ok, but I still had to do a few bits after to give the rooms the finalised look.

My cleaner has now gone AWOL with my house key and alarm code, and they are not willing to take responsibility. You may as well just find a random cleaner from gumtree as mopp/handy take responsibility for nothing