"This Company is a joke!!!"

I used them for a few months and they never sent the same cleaner. On all the cleaners who came only one of them was actually good at it. For the others, you still have to do some bits after they left.And once the cleaner didn't even show up and didn't bother to give a call.
Also, the company often cancel on you. I usually booked for Sunday morning and 5 times they did the same: They send you an email on Saturday night at 9pm to cancel so you don't really have time to arrange something else. And twice they even tried to charge £20 extra because they didn't have enough cleaner which would make £40 for 2 hours cleaning!!! What a joke!!!
Then when you call them at the office they are useless. The only thing they say is that they can reschedule. (but what's funny is that they cancell on their reschedulling a few days after). And when you want a refund it's a fight. They say that they've done it but when you check it's just on credit on your account with them. It took me over a week to get my money back and calling them every day.
They are the worst company I never had to deal with. It's ten times better to get a local cleaner, and a better job done!!!!

"Judge a Service when Something goes wrong."

I used this company for a while. And each time they sent a different cleaner and the cleaning is fine.

But what is important when looking for a good reliable company is how they deal with a situation when something goes wrong.

I booked a cleaner for 2.5 hours hit the back button and chose 3 hours. As far as I was concerned the first booking did not go through.

On the day two cleaners turned up. One went and then came back twenty minutes later to confront me with her phone with the office telling me that I had booked two cleaners. The lady on the phone I had spoken to before and I said to her I Had clicked the back button there must be a blip on the site. Why would I book two cleaners? And wouldn't that be a thing they checked? She said not to worry and I would get an immediate £25 credit.

I was given the credit but also charged £20 cancellation fee. Several emails later and I have been told I hAve been refunded the £25 but No mention of the £20? If I was given an immediate credit doesn't that mean I didnt cancel? I have emailed again and am still waiting the outcome. But life is stressful enough without having to argue the case over something very straightforward. And now they have lost me as a regular customer. I will continue to post reviews about this because poor customer service should be known about.

"Impeccable service"

I had Sonia come round and clean my house. She was amazing, fast, efficient, polite and friendly.

I would defiantly book again. The service was fast and easy to use. I would recommend it to friends.

Sonia was brilliant and my 5 bed house was cleaned immaculately in 4.5 hours.

Considering the bad reviews I was nervous but the service is so useful and really 'handy'

"terrible"

Avoid them as much as u can,the only thing they know is how to take your money is hurry but the service is a disaster.

"cleaner did not show up"

Have used mopp in the past but today will be the last time. Cleaner did not show up even though the booking was done a week in advance. Called customer service who said the cleaner was sick - tough to believe since she had called up the previous night to get directions. Mopp did not even bother to inform or reschedule. When pressed, offered to reschedule to 3 days later but asked me to keep the time flexible since they could not guarantee a time but only a date. Gave up after that and asked for a refund. Will need to check when that will happen...

"Cleaner did not show up"

I booked online a cleaner. Got the email confirmation but the person did not show up. Contacted the help center and asked for a refund.

"Terrible"

Previously cancelled a booking because they couldnt process the card payment (nothing wrong with the card).

Yesterdday, changed my booking from Friday morning to Saturday morning which is completely inconvenient and useless for me.

DONT USE THEM.

"Bad customer service, high staff turnover"

Initially, I had a very reliable, hard-working cleaner from Mopp, but she left because I believe she had some issues with the company's policies with regard to client's who repeatedly don't provide access to the property to be cleaned.

Without even a call, they sent a new lady, and then for the next booking a different one and for the third booking wanted to send another new cleaner. I then called them up to say I did not want different cleaners for cleaning the same house week after week, so they said they will confirm if they can send a permanent replacement - but they will let me know before sending somebody - only to let somebody arrive at my home without me being present.

On the next occasion another new lady, which was hard-working, but still she was not to be the regular cleaner. And then they let her go because of what to me sounds like an administrative/booking error issue.

They really cannot keep hard-working people for long, but some of the ladies I've had is clearly not trained so left half the work for me to do. And if you have an issue that customer service have to resolve, it's a nightmare. It's difficult to speak to somebody, it's difficult to get a call back from them if you have an issue that needs to be resolved before they send somebody out to your house and they thought it would be OK to tell a perfect stranger where I leave a key for my regular cleaner, so a she could enter my house. All in all a shame, because I think they are paying a fair share of the fees over to the cleaners actually doing the work.

"great service"

I was sceptical at first of using an online service like this for hiring a cleaner, but it has been by far the easiest experience of hiring a cleaner I've ever had in many decades of hiring. In addition, the cleaner they sent me is very hard-working and only had to be shown once how we like things done. She is pleasant to have around and does an excellent job. They are very responsive whenever I need to make any changes and the website makes it even easier. I immediately receive an email in response to any question or change. Based on my experience, I highly recommend them.

"Terrible Cleaners"

The first cleaner that came from this company was amazing however, I was unable to book her again, I tried to request her but each time the comapny changed it to someone else! The next three different cleaners we have had were terrible, really basic things such as vaccuming the rooms, putting out the bins etc hadn't been done. I will not be using this company again!