"Good customer service"

due to time a available to me the logs were delivered on the agreed date, the logs were of a good standard and well packed. The delivery driver was very helpful putting the logs in the most convenient place for me to unpack.

"Good all round from product to delivery"

Premium product at very competitive price, easy to order, delivered on time.

"Excellent service and good quality logs"

Excellent service and good quality logs

"Great service"

Great service, price Nd delivery

"Delivery arrived when scheduled."

Delivery arrived when scheduled.
Driver was very helpful

"I am a returning customer, because the previous service was excellent."

I am a returning customer, because the previous service was excellent. The new management or company is unbelievably bad, taking no responsibility for 20% of the logs, which can be of another type of wood or size. Nor taking responsibility for the condition of the delivery. Which in this case was by a 30 ton articulated wagon, for a domestic residence is insane.

"Quick delivery"

Quick delivery. Helpful delivery driver.
Happy to oder logs from this company again.
Logs are slow burning and give out plenty of heat.

"The pellets I have purchased have been…"

The pellets I have purchased have been great, the price is great but I can’t say the delivery system works.
At check out a page came up giving me a choice of delivery days. Standard delivery no cost 4th of April, a day earlier £5; two days earlier a bit more. I selected the no cost option for the 4th of April and booked a day off accordingly. Today I got a phone call from the delivery firm wanting to make the delivery. During the call the driver told me I was not the first person today that had booked for the 4th.
I then received a message from Whitehorse Energy telling me if the delivery was not made today ( 3rd of April) I would be charged a redelivery charge of £32 per pallet.
I can’t say I’m impressed by this. Now I did see an email come in with an invoice but having selected a specific delivery date I didn’t look it over, why would I? Apparently it states on the invoice what the delivery date was going to be. Why would that be different to the date I selected?
I’m sure loosing me as a customer won’t bother Whitehorse Energy in the slightest, but the delivery issues are really not worth the bother of dealing with them.

"Exceptional service and great logs"

Exceptional service! Ordering online was very easy and a choice of delivery dates. The large crate of kiln dried ash logs was stacked well and very dry.

"Poor communication"

No confirmation was given of the time the delivery was coming and I couldn't track this.