"AVOID AVOID AVOID"

AVOID AVOID AVOID
(Order no: 606743)

Absolute rubbish and I can only echo the complaints of others here. I ordered on September 4th and I had to chase up the order around 5 times. No proactive communication from the company about continual delays. I was promised 3-4 weeks for delivery and 2 months later they were still unable to provide an estimated delivery date.

Absolutely horrendous experience with them and I am hoping that they can at least deliver a refund that I've requested.

"My refund had been delayed for quite…"

My refund had been delayed for quite some time, but after getting in touch, the issue was sorted very quickly. Really good communication. I’ve now received my full refund! Thank you. 🙏

"Good quality at a very fair price would…"

Good quality at a very fair price would definitely use again and recommend to others

"A good solid bed frame"

A good solid bed frame, but I did have to chase it up a few times as it took weeks to arrive.

"Don't buy the Edinburgh single bed."

Bought a single bed from this company for £99. It's lasted less than 6 months. Just a rectangular frame, no support in the middle and the top was not much thicker than wallpaper. We added a wooden support in the centre but my 8yr old granddaughter went straight through the very flimsy top.
I have photographic evidence if required.
I definitely do not recommend this company.

"Do not use this firm"

Do not use this firm. Still awaiting furniture several weeks after due date and they still can’t confirm when delivery will actually take place. All items were in stock at the time of order with a delivery date of between 2/4 weeks. Despite chasing this up they still cannot give me a date for delivery.

"Refunds not forthcoming"

On previous orders I haven’t had an issue with this company. However on my latest order they allowed me to order a product that has been discontinued although still for sale on their website. 14 working days later I am still awaiting my refund even though they had to cancel my order not the other way around. No justification for keeping a customers money for this long because you couldn’t fulfil their order!

"Delivery issues"

Sad that this delivery FH didn't live up to expectations. It wasn't made clear when I spoke to the office 24 hours before delivery that - although disposal of the previous bed had been paid for - Covid means no collections are currently being made. I lugged a double divan onto the pavement and told the team I'd paid for collection. They said nothing, then got in the van and drove off with me running after them, waving frantically. C'mon guys. I at least deserved an explanation/apology rather than having to lug the old bed off the pavement again before I got into trouble with my local council. FH office apologised when I called to find out why, but the suggestion that I 'find a van' wasn't great.

"Very pleased with my wardrobe thanks"

Very pleased with my wardrobe thanks

"Excellent service and great product.…would definitely recommend"

Excellent help and advice prior to purchase and then speedy delivery, great service and great quality product that looks exactly as we wanted.... comfy too! Would definitely recommend.