"Very bad delivery experience!"

Very bad delivery experience! I have twice bought wardrobes from this company,each time I paid for the premium white glove service,which involved having them unpacked and assembled,which was done,with no problems at all.
I placed an order for another set of sliding door wardrobes,and again,paid extra for the Premium white glove delivery service. This time,at first they were reluctant to carry the wardrobes upstairs.We are both pensioners,and they did then agree to do that,but they refused to assemble them,or unwrap them,leaving us with heavy wardrove doors,a bag of screws and hinges,and absolutely no instructions at all!
It took us nearly 2 hours get them finished,there were no indications of which way up the doors went,or,how the hinges and locking mechanism worked. When I complained to Frances Hunt and asked what we got in return for the extra payment we made for the white glove service,I was just told that the delivery service was nothing to do with her!!
Any one thinking of paying extra for this service,would be advised to get written confirmation of just what they are paying extra for - a very bad service in my opinion,and I feel that we have paid all that extra money for nothing at all!!

"I wouldn't buy a bed from anywhere…"

I wouldn't buy a bed from anywhere else. Fantastic service from all at Frances Hunt. We ordered a bespoke bed with firm and medium mattresses that link together. A perfect nights sleep for us both. Well done to the team and their knowledgeable advice.

"they never get it right"

I have been chasing Frances Hunt for around 7 months to get a furniture unit without faults to my property. I am speaking about a simple drawer!! After several attempts, they can never get it right. Still chasing and waiting to get a final solution. They expressed disappointing about this never ending process but at no point they express any concern about the inconvenience, time, cost and effort that chasing this order for so long has caused me. A sensible company would have offered compensation for having to deal with this nightmare situation. The solution proposed by Frances Hunt is to get a refund but they will take the piece of furniture away from my property and this is unacceptable for my tenant. I have asked multiple times to have the opportunity to contact and speak with the General Manager of Frances Hunt but they never provided any details. This is an incredibly frustrating experience. I am sharing this experience because I would not recommend anybody to buy from this company.

"Good quality furniture and helpful delivery men"

I purchased 3 pieces of the Pryce range of bedroom furniture which was delivered on time by very helpful delivery men who carried it all up 2 flights of stairs. The pieces are such good quality and arrived in perfect condition. Would use them again

"We ordered a few pieces of furniture…"

We ordered a few pieces of furniture for our new flat, was unsure about delivery but Frances Hunt done their best to work around me and my working schedule which was great. The beds are of a good quality too as it’s hard to know when buying online but I’m really really pleased! Will be back to buy some more bits soon

"Fantastic service"

An absolute pleasure to deal with this company from start to finish. I ordered an ottoman bed and the delivery was made within the lead time and the product is fantastic. I will definitely use Franceshunt again and will recommend them to all my friends and family.

"All I can say is this was the worst…"

All I can say is this was the worst example of customer service I have ever experienced.
If you receive a product that looks nothing like the pictures and does not resemble the written description, they have a statement in their terms and conditions to try and squirm their way out of it. They also attempt to penalise you financially along the way by charging you the collection fee (in my case, they were trying to deduct approx £170 from my refund!!!).
Dealing with the Customer Service desk and "Marino" the "Operations Manager" was both highly insulting and stressful. They did their very best to delay my request for prompt communication and to avoid fully reimbursing me for both a defective product and a product misrepresented on their website.
Spend your money and time dealing with a company who value customer satisfaction and who take immediate responsibility for their errors. I only got my full refund after almost a month of constant email complaints. NEVER EVER AGAIN!!!!!
P.S Frances Hunt - I DON'T want a reply from you as I have wasted more than enough time and energy dealing with you.

"Very quick delivery"

Very quick delivery. Top quality. Will recommend to others

"Do not buy from this company"

Absolutely shocking aftercare. I received a unit that didn't have the right dimensions, it was a lot smaller than the description and also didn't look how it did in the picture so basically not what I ordered. I contacted the company which I keep getting told its being passed onto someone else. The picture and description has now been updated to the correct measurements. My unit was also chipped. They clearly are not going to do anything about sending a replacement. DO NOT BUY FROM THEM.

"TERRIBLE SERVICE"

TERRIBLE SERVICE
I ordered a chest of drawers from FH and it has taken 6 weeks to get them delivered due to their dysfunctional delivery planing. I have spoken to FH over 10 times by phone to organise this, each time having to call up myself as the unhelpful female on the 'customer service' phone did not ONCE offer to call me, I was told each time you have to call back. Every time to organise delivery to be told 'we don't know when they are coming to your area' This company only organises deliveries 24 hours ahead. The drawers are ok but unless you never leave your house I would not buy anything from this company.