"I am more than happy with the service…"

I am more than happy with the service provided by Joe Loxley.

He is helpful, replies on time, and informs me accurately about every matter.

However, the transport company is creating issues by applying additional charges which are hard to oppose since changes come after the shipment is delivered and there is no way of tracking it back.

"Saves me using our own couriers, and the service so much better."

Our experience could not be better. Our contact, Joe Loxley, is always ready to solve our problems, and help if needed. Customer service is optimum, I have nothing negative to say.

"Although my item was held up in customs…"

Although my item was held up in customs for longer than expected, we were kept informed by Lindsey and once released our shipment was received very quickly and safely. Thank you.

"Our franchisee is always ready to help…"

Our franchisee is always ready to help when a challenge occurs and is proactive in some problematic cases.

"Unprofessional and Rude Treatment by…"

Unprofessional and Rude Treatment by Peter Sandhu at worldoptions.co.uk

I am writing to express my extreme disappointment with the service I received from Peter Sandhu at worldoptions.co.uk. His unprofessional and rude behavior has left me with a negative impression of the company and a complete lack of trust in their services.

I initially received two phone calls and an email from Peter Sandhu regarding worldoptions.co.uk. However, due to my busy schedule and the high volume of messages and calls I receive daily, I politely informed him that I was unable to discuss the matter at that time. I clearly stated that if I became interested, I would contact him myself.

To my surprise, Peter's response was far from professional. He abruptly hung up the phone without any regard for proper telephone etiquette or basic customer service standards. Recognizing his behavior as unacceptable, I immediately called him back to express my dissatisfaction. Unfortunately, he ignored my call, forcing me to make another attempt. Only then did he finally pick up.

During our conversation, I made it clear that his rudeness and unprofessionalism were entirely uncalled for. However, it seemed that Peter did not grasp the gravity of his behavior, as he failed to offer any apology or explanation for his actions. It is deeply disappointing to encounter such behavior from someone representing a company.

Given this experience, I have decided that I will not be considering worldoptions.co.uk for my shipping needs. The way I was treated by Peter Sandhu is indicative of the company's poor customer service standards and lack of professionalism. As a customer, I expect to be treated with respect and courtesy, regardless of how busy I may be or whether I decide to utilize their services.

I hope that this feedback serves as an opportunity for worldoptions.co.uk to address the issue and take appropriate action to ensure that other customers do not experience similar mistreatment. It is my sincere hope that the company takes customer service seriously and works to improve their overall service quality.


Edit : 09/06/23
A good customer service representative should always strive to be polite, professional, and helpful. Hanging up abruptly without providing a polite conclusion to the call can leave customers feeling frustrated and dissatisfied. It's essential for representatives to communicate clearly, actively listen to customers' concerns, and provide assistance in a respectful manner.

While Peter's intention to save me time may have been well-intentioned, his execution lacked the necessary courtesy. There are alternative ways to end a call politely, even if time constraints are a factor. This incident highlights the need for Peter, and potentially the company as a whole, to work on improving their customer service skills.

"Deborah Norris. Thank you for a highly professional, personalised service."

We have been using World Options for several months and have found the services to be highly professional and at the same time demonstrating cost savings on every shipment. Multiple shipping providers are available under one easy to use portal, so you can still choose your preferred provider, but you also get a dedicated account manager to look after your transaction. Our account manager, Deborah Norris, has impressive experience and treats every shipment with laser focussed attention to detail. Great service from and excellent company.

"Utter Disaster"

'Delivered within 9 working days to:'

This company promised to deliver stock within 9 days (we have emails to prove) but then after we placed the order they said it would be COLLECTED within 9 days from our European supplier.. If we knew this, we wouldn't have used them.. Anyway, 23 days later and thousands of pounds lost, our delivery turned up.

Constantly back and fourth dealing with different people and eventually the manager actually said on the phone that they 'Aren't taking the blame' ???

Please do NOT use this company and whatever they say in email about lead times is not true.

"Thank you Charlotte"

If it wasn't for Charlotte at WorldOptions Lancaster, my delivery would not have been sorted. She really helped process my shipment with great customer service, she was attentive to my issues and I hope she is recognised for her efforts and kind personality.

"Lovely great provisional carrier…"

Lovely great provisional carrier service, specifically if you deal with Mr Andrew Wright, Lovely professional gentleman. Very helpful and alway able to resolve any issues can face you in booking or re-book or even login issues. Highly recommended. 5 stars service. 🌟

"An excellent shipping portal"

We use World Options frequently for shipping. The website is easy to use and intuitive. Pricing is really competitive. If things go wrong customer support are really helpful.