"Service has gone downhill"

Service has gone downhill to the point we are sourcing to a different company. We sent in a drive for repair that had no power (bad PCB) and were incorrectly told it had no power issue at all and required a $600 recovery. Another recovery we sent in resulted in a file list that we approved but the target media was sent back blank after we paid. We had to ship a new destination drive for your staff to transfer it again. A third drive we sent in was a helium 18tb drive. You guys can't work on those, so it was sent back to us as unrecoverable. The drive was unopened so we questioned the results. We sent the drive to Drive Savers and got a full recovery.

The unrecoverable rate on drives we send in has climbed to over 80% so we started sending the drives to another provider for second opinions.

30% of Outsource "unrecoverable" drives were actually recoverable.

Can't get through on phones half of the time so we have to email and wait for responses. Not efficient or professional and certainly no loner the value it once was.

"excellent"

excellent, fast and reliable. Thanks very much

"were are unable to download any of this we need help."

were are unable to download any of this we need help.

"Could've done better. Received most files."

Liked:
• They were able get most of my files

Disliked:
• I had to keep reminding them about my project
-The estimated 2 week deadline had passed & I heard nothing. Then I called a few days after & received no answer. They then responded to my email later saying it would be no later than a day later.
- Approved the file list & was told I would receive a link shortly but no response until I reach out a week after the files were approved. They were then sent out later that night after an email.
• I did not get all my files. Most of the files that were on the approved file list were corrupted. I was not able to tell that from the file list, only from trying to open them.

"Excellent service and they were able to…"

Excellent service and they were able to recover the data.

"Got all my data back"

Got all my data back. Had a USB drive with critical data that wasn't backed up and the control board went out. OSDR retrieved the data and sent it back on a new drive. It wasn't cheap but I had to have the data and they got it back in a reasonable time.

"Good data extraction, OK servicing"

Overall, I liked that they solved a problem. However, the path towards solving it could be improved. After receiving my drive, they were waiting for my response to progress. I wasn't notified in any way. An email, text, or call would have moved things along much faster.

After approving the work, they did a fine job. I needed to pay for a new hard drive for them to put the data on and ship it to me. They list prices but not make/model/form factor or anything about the hard drive other than the storage capacity. The prices were steeper than going to your favorite store/website, purchasing something, and sending it in. Of course, I assumed it was the same form factor (3.5" drive) that I sent in. I received a 2.5" drive instead. Not a problem, but it was a surprise.

"Excelent work recovered all my data and…"

Excelent work recovered all my data and at a resonable price and quick response!! This is my second experience with them and I highly recommend them!

"Outsource Data Recovery was able to get the job done."

Outsource Data Recovery was able to recover all my data from an electronic device that could not be fixed. They were readily available when I called and answered all my questions. The recovery was completed in a timely manner. Their website keeps you updated on the status of the recovery.

"Quoted $299 & 2 wks. Was $598 & 2+ months"

I was quoted at $299 (55GB) and two weeks turn around time. They're charging me $598 and it's been over 2 months and I'm still waiting on it to be sent to me.
They confirmed receiving my drive on Oct 20th. It's now Dec 23rd and the status is "Shipping label has been created".
I feel pretty ripped off.