"Great company, awesome at what they do. Highly recommend"

The Best!!!! I recommend this company to anyone needing data recovery! The do exactly what they say and they are a business of integrity!

"I had a thumb drive with damaged files…"

I had a thumb drive with damaged files I couldn't access, that I thought were very sensitive in nature. They assured me of their privacy policy and I mailed it in. Within 2 days, they had identified and recovered everything on the drive. I was mistaken about the contents and didn't need the old files. To my amazement, there was no charge if I didn't need the files and they could recycle the drive for parts.

Very responsive and professional communication. Discrete handling of potentially sensitive data. Generous risk-free policy when you don't want/need the files that they recovered.

Definitely recommend and will use again next time in need. Thank you!

"Good service and awesome recoveries"

Good service and awesome recoveries. A little expensive but it works

"I believe that my greatest…"

I believe that my greatest disappointment lies in lack of communication. I had a hard drive disk failure and was referred to Outsource. I initially had difficulty in getting on the online registration to set up a project. I then called and spoke with Ashley who explained that there were some issues with the site. She helped me set up a project, and I paid $150.00 for emergency service. She sent me a label to affix to my hard drive for overnight delivery, but when I arrived at the FedEX office was told that label "expired" for overnight. When I called Ashley confused, she said she had never heard of such a thing, but as it turned out, since it was coming up on a holiday weekend the disk wouldn't be received until the following Tuesday (this was a Thursday). At that point I should have been refunded the $ 150.00 charge.
I then had to call on Tuesday to see if the disk had been received because at no time had I been made aware that communication with me would be through the online portal that I had had trouble with. I received an email from the lab indicating that disk was received and in evaluation and they would get back to me. I anticipated that would be via email again. Another day passes and I learn after another phone call that they are waiting for my acceptance before they proceed with data recovery on the portal. Once again, due to issues with the portal I needed assistance getting in and at that time I accepted and also chose the $600.00 option because I was desperate for completion as my livelihood depended on this. Again, issues with the portal causing my card to be charged 3x for the $600.00, causing it to reach it's max. The extra charges were eventually backed out. But it was a full week before I received the data that I had now paid almost $1000.00 for.
I feel very strongly that Outsource Recovery should offer to refund the $ 600.00. It was a clumsy, inefficient process, mostly due to issues with the online system. I will say that Ashley was a patient, competent person to deal with.

"Great service"

Great service, and can get darn near anything of darn near any dead drive!!

"The technicians did an excellent job…"

The technicians did an excellent job recovering ten thousand memories/photos and a few films, some of which date back to 1982.

"The communication was exceptional"

They recovered all the files from a hard drive I had complete given up on! I’m very happy with their services!

"HUGE shout out to Outsource Data…"

HUGE shout out to Outsource Data Recovery ! They were able to get me back all of the videos I lost from my broken SD card for a VERY reasonable cost. I can’t wait to get these videos out to you guys! There’s about 8-9 videos on this drive that they rescued

"They recovered 100% of data of my"

They recovered 100% of data of my failed network drive. Just got new HDD with all the files - so happy to see them back,

"Really awesome and communicative"

Really awesome and communicative! Did a thorough job and was able to accommodate a time crunch I had. I was especially impressed with how responsive they were, even during COVID. I will be back!