"They were polite and very helpful when…"

They were polite and very helpful when choosing a wedding ring, they had a look at the style of my engagement ring and suggested the best shape for my wedding ring. It was made quickly as well.

"Fabulous Team 🥰"

Went in to exchange an outdated ring from my mother and the team were excellent. Helped me choose a new ring and discussed the stone and its qualities. Picked it up two days later and it’s perfect. Even popped back in two hours later to ask a couple of questions 🤣thank you all so very much. An unforgettable experience for our 40th Wedding Anniversary.

"Excellent very friendly service"

Excellent very friendly service, above and beyond, amazing amount of choice of beautiful quality pieces of jewellery and watches

"Excellent customer service"

Excellent customer service. Great product knowledge. Lovely quality jewellery. If you want that personal touch then that’s what Platform Jewellers mean to us. Nothing is too much trouble and as a returning customer we feel very welcomed.

"Ring resize regret"

Very disappointed with my experience of gold wedding band resizing here. Needed my ring 1 size smaller (Q to P) and was quoted £30. This was my wife's Nan's ring (previously sized up for me but a bit too much) and is 22 carat. When I went to collect the ring, I immediately noticed a discoloured band around where the resizing was made. I pointed this out and was told this is because they usually work with 18 carat gold. I couldn't understand why they would think this is acceptable but they said they would fix it without argument. Next week I went back to pick it up again and was told they haven't been able to do anything as they just don't work with 22 carat gold and assured me that no one in the Hatton Garden area would work with 22 carat gold (which I find difficult to believe). In any case I cannot understand why they took the ring in the first place without informing me there would be a colour difference so I could decide. After insisting there was nothing more they could do, they then proceeded to try and charge me £60 (I assume as they had logged it as two resizings). I'm now left with a ring which is visually imperfect, worth less given 22 carat is purer, and when I find a place who will resize this properly, I'll need to pay again for the work and likely more to replace the lost 22 carat gold - so the very least I would have expected is to not have been charged. I wasn't sure whether I should post this review, as I'd like to think I've just been unlucky, but I received a request for feedback and am happy to oblige.

"A great jewellery shop used by me & my…"

A great jewellery shop used by me & my wife a few times to buy various jewellery, staff are very friendly & not pushy in any way.
Highly recommended shop & business.
10 out of 10!

"Super friendly and expert service"

Super friendly and expert service. Provided the perfect rings.

"Great experience "

So friendly, so helpful! Thank you for helping us find our perfect wedding rings.

"Very good service"

Very good service

"Plain speaking"

Plain speaking, really helpful staff. Would definitely recommend Platform jewellers to potential buyers.