"Customer focussed"

Quick to respond to my problem. Found the part for me. Great price and quick delivery. Great customer service.

"This company has the most patient…"

This company has the most patient person working for it, she was kind, totally knew her products. She answered all my husbands queries (via email). He doubted that we would ever manage to get a new cartridge for our tap! However given their expertise the one that lady recommended is perfect! It arrived within 24 hours and was instantly declared a perfect match.
Highly unlikely that we’d now go anywhere else for tap spare parts. A very positive experience and the ending of a tap that had dripped for weeks, contrary to local “experts” we actually got a spare and no need for a set of new taps!!
Thank you so much for such excellent all round caring service!

"Quality products"

Quality products, service was excellent, would definitely use this company again, thank you Julian Robinson

"How many variatons of the 1901 tap valves"

Received tap valves the next day, great service. Unfortunately the taps didn't fit. Don't know how many variations of the 1901 basin tap that Bristan do. Valve fitted the tap body perfectly but not the tap collar

"Turned on service!"

Just great service, from every turn of the tap!! 🤣👍👍

"Updating of taps."

From my first enquiry to Pamela the replacement of the tap cartridges was made very easy. There was a slight delay due to a supply issue which was quickly resolved and the cartridges were couriered to me the next day and fitted perfectly. An email was sent to update me on the delivery and the items were received promptly and well packaged. All in all a great transaction. Thank you

"In a time of pre-Christmas slow…"

In a time of pre-Christmas slow deliveries and strikes, I got the taps really fast - before they were even expected.

"Really Helpful and would use again"

Really Helpful and would use again! They were great at identifying what ceramic cartridge replacement I needed as my taps are out of production. They identified their closest match which fitted perfectly; I've had a nightmare trying to find the correct one in the past. Quick service to identify tap, and delivery following order, and was able to return for a refund if they hadn't fitted.

"Brilliant service with the great…"

Brilliant service with the great replacement Bristan parts your company was let down by Royal Mail over a week to arrive from the franked post date

"All good 👍"

All good 👍 21