"BEWARE!!"

UKPROSEC installed an alarm system into our house, requiring a revisit due to false alarms. We are trying to recover £500 from them which they confirm is due to us. We are still waiting for this payment to be made!! Dispute raised with credit card company! They've lost my business and would ask you to THINK before using this company!!

Update on this experience. Received cheque for £500, shame it took so long to resolve this issue.

"Scammers"

Scammers, I am a returning customer for this company
and have used them for more than 5years.I have asked then to set up security alarm for my new home and lo and behold they charge me £638.75 which included extra fob key for a silver bundle which is £589 on there website.They promised to refund me back £49.75 but stopped picking my calls.Not until I raised a dispute with my credit card company before a refund was given.STAY AWAY!!

"Very Professional"

Friendly, polite and very helpful.
Serviced alarm in a timely and efficient manner.

Would highly recommend

"Fantastic service as always from the…"

Fantastic service as always from the entire team - on the phone and then in person. Richard always affable, helpful and professional. Thankyou everyone and look forward to doing business with you in the future!

"Thank you Team Prosec…"

Thank you to Richard and the Prosec team for your prompt and rapid response. We had a blip with our alarm system and Richard was on the phone having received my message in the early hours on a Sunday morning to help me resolve the issue temporarily while he organised and engineer to visit. He was also very accommodating at the fact that I was working and had to attend meetings which couldn’t be cancelled last minute. Been with Prosec since 2009 and they have been a great service provider to deal with. Definitely recommended to anyone looking!

"Been a client for over a decade"

Been a client for over a decade. In any escalation, they are helpful. Needed help on Saturday and without hesitation, my issue was solved.

"My dealings with UKPROSEC has been a wonderful and gratifying experience…"

My dealings with UKPROSEC has been wonderful and gratifying throughout.
From the start when I dealt with Richard he gave me the confidence that it was a company to trust. He was very caring and highly professional.
Mohamoud and Clare from the maintenance team were also helpful.
The engeenier Carlton who came to my house was exceptional. He carried out the work deligently. He showed great respect to us and our property. He was knowledgeable, caring and he ensured we knew how to work the keypad before he left. He is definitely an asset to your Team. I will definitely not hesitate to recommend your company to friends and relatives.

"Annual alarm service"

Booked an annual alarm service. Really efficient process to get it booked and had an engineer visit the next working day. The engineer (Tony) was brilliant - very friendly and efficient, too. All done quickly and smoothly.

"annual service/ attention to faulty sensor"

We have had the services of the same engineer for over 10 years. He is timely, efficient, helpful and friendly. If we have had a problem the office have always managed to find us an appointment with him within a couple of days.

"Excellent engineer and service"

Pro-Sec installed the current system in this house and the previous owners moved the maintenance to another company. On buying this house, we had issues with that company and moved back to Pro-Sec.

My experience has generally been very good. Pro-Sec installed a full cctv system at very short notice, and the engineer who has maintained our system, Tony Nicholson, has been exemplary in his attitude and skill.

If not for the company's occasional communications glitches I would have given them 5 stars. Despite this, I would recommend them and intend to continue using them in the future.