"Excellent service from Richard"

Excellent service from Richard. Highly recommend.

"Very happy with our alarm service…"

Very happy with our alarm service today. Richard was extremely efficient, tidy and offered some great advice. I appreciated his patience when I kept asking questions and I found him to be very professional and polite.

"Excellent service"

Excellent service , replaced one of the sensors and the internal loudspeaker . The annual service plan has already paid for itself

"Very happy with my Engineer"

Very happy with my Engineer. Came within the time allotted. Was professional throughout, explained what had to be done.
He ensured it was tested & left in working order.

"Excellent Service"

Was called in good time by the Prosec office, with an accurate eta for my alarm service visit.
Engineer (in uniform) was both professional and friendly and sorted an error in my alarm system quickly, explaining what the problem had been.

"Replacing Outside Alarm."

Richard was scheduled to arrive between 10am and 1 pm. He called at 11am to say he would arrive at 12;30 and duly turned up on time. Very helpful and efficient service, replaced outside alarm high up under the eaves, job completed to our satisfaction.

"Richard the engineer"

Richard the engineer
who did the service was friendly and efficient. He installed a new cover on the outside unit using a safe ladder.
He remembered me from a previous visit which was nice !

"Richard was really helpful and gave…"

Richard was really helpful and gave clear instructions on how to use and configure the alarm system.

"So far so good."

5*s mainly reflects the general friendliness & helpfulness of the engineers - Richard most recently - during annual routine maintenance visits. I've been with PROSEC about 12 years and, at times, I found the admin to be woeful but it's been much improved (in fact, no real probs) during the last 5 or so years. I guess the proof of the pudding would come in the event of an emergency call out but, obviously, I hope that's not necessary.

"Alarm Service & Maintenance"

I inherited an Alarm system without any code or instruction for use. I made an appointment for an engineer to call and check it out. Tony attended on the given day and even telephoned to say he could call a bit earlier if I was at home. He got the alarm up and running and identified all the different zones for me. He also fitted a new Pet PIR so that the dog could still roam in her given area whist we are out. Initially had a slight problem with this PIR but no issue for UKPROSEC who arranged for Tony to make a 2nd visit. He sorted the problem very quickly and the system has been in good working order since. Very efficient service from start to finish and Tony was very personable, friendly and knowledgeable with regards the system.