"Annual service booking straight fwd - Perfect Customer Service"

Annual service booking straight fwd, engineer (Tony) punctual, friendly, knowledgeable as always and completed full service in timely manner and all checked out 100% for another year! Will have black coffee no sugar and little bit of cold water ready as usual for Tony next year! :-)

"Great service throughout"

Great service throughout. Phoned on a whim after needing support with an alarm on a new house, and they sorted me fast and efficiently.

"The engineer was very knowledgeable!"

The engineer was very knowledgeable and professional! He arrived early and finished the job quickly. I would certainly recommend PROSEC to my friends and family!

"Pressure sales poor customer service ice"

Always trying to sell you new batteries - flood your in inbox with emails or phone with messages. Actual guy that came is a decent bloke. They still owe me over £20 from a phone call with a staff member when i first booked an appt after moving in. He kept me talking and talking about travelling and my bill racked up. Pressure sales and threats of voiding my home insurance if i dont continue with them. Would not recommend

"Good service"

The gentleman that serviced my house alarm came from up north. He has come before and I am always happy that he attends as he knows what he is doing, is very affable and answers any queries I may have. Always get good service from Prosec in this respect.

"Regular Service and new box"

Engineer arrived at 16:15 on Friday afternoon later than expected and completed a service and installed a new outside box. On Sunday morning the alarm was off, but triggered unexpectedly when I walked past a sensor at 07:15. Called the emergency number for advice and an engineer was due to visit at 11:00. Unfortunately due to snowy weather conditions the visit was abandoned. On Monday afternoon an engineer arrived and rectified the problem. The follow up support proved very successful.

"Routine visit to maintain a domestic security alarm."

Prosec arranged with me the time and date for their engineer to call. He was, I think, a little early after a long journey. The weather was terrible, snow had fallen overnight. The engineer had left his car at the far end of the road and walked to the house in case he could not reverse out again. He was cheerful, polite, friendly, efficient and professional. He left to cautiously walk back up the slope carrying his heavy bag.

"Domestic House Alarm"

I would recommend this company for both installing and maintenance of House Alarm systems.
I have the Gold Star Maintenance Package.
They are quick to respond to a fault, and sort it out without any problems.
My local engineer Tony has been servicing my house alarm for a number of years. He does a great job. Thank you Tony

"Polite and professional service"

We had very good service when we had our annual check up. One of the sensors had to be decommissioned and was all done quickly and safely.
Unfortunately due to the new layout of our house they sensors did not tie up properly with the labels. Once the engineer left we realised the wrong sensor was deactivated, this was not a problem,
an engineer was sent out very quickly to rectify. Excellent service and both the engineers were polite and friendly.

"Excellent service in all aspects"

Excellent service in all aspects. All staff supportive and go the extra mile to solve issues. Very happy with the service.