"I have found ProSec staff to be kind…"

I have found ProSec staff to be kind and helpful to all my needs. They have responded promptly to all my requests. I highly recommend their service

"The engineer was very polite and well…"

The engineer was very polite and well organised and did a neat job of updating alarm system.
Carefully explained how to operate the system so we were confident in using it.

"Professional and efficient"

Prosec are very professional and efficient. They carried out the maintenance of our security system to a very high standard. I would recommend them.

"Very efficient maintenance and fault fixing."

During the maintenance found a fault which was difficult to identify. It took two further visits, eventually replacing two valves and the heating controller.
UKPROSEC gave the necessary authority to carry out this work to enable the engineer to fix the fault quickly.

"Same technician as before"

Same technician who has been our engineer since installing the alarm. He was both timely and efficient

"Awful service"

Awful service, my alarm was beeping for 5 weeks at my salon it was like torture, I called leaving messages Numerous times no one returned calls, when I Eventually spoke to technician he was rude and told me he was doing me a favour by calling on a Friday and that I should get a ladder and disconnect it my self!
I called 5 times in one day they kept saying “ I’ll call you back in 10 mins” no one called I had to get really angry for someone to actually do something!!
we could not carry on with this noise.
Eventually they sent a technician out.

"Attended in good time and did really…"

Attended in good time and did really good work

"Good reliable service"

Prosec did our home Burglar Alarm annual Maintenance visit recently. Very straightforward to arrange and pay for. The engineer was polite, punctual and helpful. We have used Prosec for many years, always with positive experiences.

"Efficient"

Polite, fast, efficient, informative

"We had a routine service and a new…Alarm Service polite and efficient"

We had a routine service and a new detector was fitted. Very polite young man looked after us, his name was Jamal I think. Had a little confusion over the invoicing but all was resolved quickly and efficiently.