"Aftercare"

Hi Please let me have the contact no for your aftercare team for The Links or the name of someone to contact - it has been described as a revolving door. I'm getting no response to emails regarding our defective windows. Thanks

"Very happy with my purchase"

Very happy with my purchase. The flat is in prime location with all snagging fixed quickly and the purchase process was smooth with the help of Harry, Tom and the team.

"professional, courteous and reliable company"

I have worked with Acorn Property Group for a number of years now and found them to be a professional, courteous and reliable company. In particular Kyla Campbell is very responsive and is a pleasure to deal with. I cannot recommend Acorn and Kyla highly enough

"Kyla from Acorn Property Group was very…"

Kyla from Acorn Property Group was very attentive and responsive to various matters involving our property. She is a reliable person who took the time to show up and look at matters first hand and make things happen quickly. We appreciated to have such a collaboration throughout the process of buying but also selling out property.

"Can’t speak to anyone"

Can’t speak to anyone , left messages , emailed and the just send you the same form … rubbish

"Horrible developer pretending to be luxe"

Unfortunately, my experience with Acorn Property Group has been a nightmare.

1. We’ve had various door and main entrance defects more than 4 times since completion in 2021. Doors not closing, doors not opening (when you try to get home from work at 9 pm and your neighbours have to let you in manually from inside the building).
2. Some flats don’t have any functioning heating at all and had to buy electric heaters.
3. Appointed managing agent (MDB) doesn’t respond to emails for months and collects charges in breach of Ground Rent Act.
4. Some flats have leaks that go unresolved and the whole building seems to have a huge leak somewhere.
5. To top it all off, when all communal boilers break down in January 2023 and don’t work for 3 weeks, the developer is first asking residents to pay for fixing them saying they don’t have money to fix them otherwise. Then after residents ask for the documented proof for the reason of such a huge breakdown, the developer suddenly assumes the charges and starts fixing the boilers. However, this continues for almost 2 months since the initial break. Residents not clear what exactly is being done and whether this situation will repeat again. No hot water for 1.5 months. Less than 2 years into living in the building all communal boiler break 🤷🏻‍♀️

Very distressing experience, sadly. I hoped they would improve and didn’t post a review earlier. I would advise anyone to avoid this company.

"Welcome to the Acorn Horrorshow"

Don’t trust those replies that say they’ll get in touch. 3 weeks later we are all still without heating and hot water. We get some bonus though. Doors and gates were broken again that residents had to release the fire safety switch and then left them open and vulnerable for 1 week before they were once again “fixed”. Still absolutely no real sincere apology but we get a lot of excuses and defensive replies from them for denying us basic necessities like hot water and heating for almost one month, feels like a spit on the face considering the horror show they’ve put us through so far.

"Felt welcomed from the very start"

Felt welcomed from the very start! Helyn and Diana have been knowledgable and supportive. I am so glad to have had the two of them throughout the journey/process.10/10!

"Nightmare"

My experience with Acorn was a nightmare.

We were fortunate enough to not buy an apartment from them, but were instead the first tenants in one of their properties. The list of problems was endless, major leaks in the whole property remaining unaddressed for several months, heating and hot water not working for months for many flats, persistent access control issues resulting homeless people residing in the common areas, etc.

Hoping for acton care? Forget about it - the lack of care is shocking. We had to send several hundred emails to simply install a self-closer in the communal door (to partially address severe access control issues) that started malfunctioning after a mere few days. I completely agree reviewers saying that "their tactic is drag everything on until people give up chasing them, so they can get away with not doing anything".

Their subcontractors are even worse, and the managing agent they hand picked for the property is non-existent.

Simply avoid them, I can only feel sympathetic for our neighbours that actually bought from them.

"Incompetent"

Their After care team is utterly incompetent. Never been so angry.

I've lived in the house for over a year and am still waiting for them to fix basic snags like the fact that the front door keys don't work.

Over a year after they promised to fix things, they start claiming it's not their problem.

They made me log everything on a 3rd party portal (Clixifix) and then started closing all the tickets even though they hadn't fixed them. Now they don't have any idea what tickets they haven't dealt with, so I have to go through everything again.

They make it more difficult because they know people don't have the time for all this admin so we'll give up eventually.

As another reviewer said, it's clear that their tactic is drag everything on until people give up chasing them, so they can get away with not doing anything.

EDIT 02/06/2023: They left a reply to this review saying they'd get in touch with me to sort stuff out. They got in touch with me and promised to sort stuff out and never did.