"Very impressive "

There was one slightly damaged part to my tripod but very quickly resolved with a professional yet personal feel to there customer service

"Excellent aftercare."

Excellent aftercare.

I am a photographer and I have been using a Vanguard Supreme 53D camera case for about 5 years. It's like a medium sized suitcase Peli case, with an extending handle and wheels. I have taken out on hundreds of jobs, dragged it around London, Paris, Brussels and every other place and it has done a sterling job. A couple of weeks ago one of the wheels on the case came apart so I contacted Vanguard in the UK to see if I could buy a replacement and they were super helpful. They posted me a couple of replacement wheels with their compliments.

"travel tripod"

Very pleased with my tripod .Light enough for travel but sturdy.

"VEO Active 49 35 Litre Trekking Backpack "

A well constructed backpack, carefully designed to provide a secure and comfortable means of carrying camera equipment even in the harshest of environments. Very quick delivery!

"You don't deliver to Switzerland"

You don't deliver to Switzerland. I had to have my order delivered to my sister in laws English address.

"Excellent camera backpack"

I am extremely pleased with my new Vanguard camera backpack. It is smart, very well made with a number of useful features. It is lighter than others I tried with good padding on the straps making it comfortable to wear. It wasn't as cheap as some others but the quality makes the extra money worth it. I have paid a lot for my camera so I didn't want to skimp on the bag.
Excellent and quick service too.

"First tripod arrived with small…"

First tripod arrived with small damages, vanguard very quick to organise a replacement, very happy with the second one, most sturdy pod I have ever used.

"Great product delivered on time."

Great product delivered on time.

"A first class PERSONAL customer care service"

TBH I did not believe I would receive any response but WOW was I wrong. A first class PERSONAL customer care service👌. Big shout out to both Emma and Neil for sourcing the smallest replacement part. Real people, no AI. Thank you both.

"Two items I have purchased from…"

Two items I have purchased from Vanguard that have had a fault with with. In both cases a replacement was offered and the service was impeccable.

Be better if they hadn't developed a fault, but they're not alone in this. I feel I'm getting good VFM and the service backs it up. Just hope I don't need it again.