"DO NOT BUY FROM PRECORHOMEFITNESS AKA…"

DO NOT BUY FROM PRECORHOMEFITNESS AKA TOP FITNESS Irving Texas corp address. They do not abide by Precor Corp website documents and policy stating that authorized dealers must provide authorized certified installers service tech. Jessica Customer Service from this company offered a non licensed non insured construction contractor instead of a licensed insured authorized certified installer. I contacted over 30 emails, texts phone calls in total and they refused to abide by the authorized dealer standards per Precor Corp's own docs which you can read yourself herein links, also Precor Corp's own customer service has refused to enforce that their authorized dealer requirements on the links included here for new precor treadmill must be installed by a authorized certified service installer:
Dealer Requirement for Precor Authorized Cert Installer go to precorathome com pages professional-delivery-and-assembly

Who Installs go to precorconnect com faq html # who-installs

Precor Certification Installer Docs shows dealers must have authorized and certified installer which require cert proof go to precorconnect com training html

Also do you see that the same customer support from this company in responses to other customers herein says the same thing that they have attempted several phone calls, well this is crock of crap they are covering themselves when in reality they refused to answer my over 30 correspondences and when they did respond they kept on insisting to send an unlicensed uninsured non authorized non certified installer which by Precor Corp own website is not permitted otherwise the Precor Warranty i s not valid.

Precor Corp customer service did not abide by their own corp policies, never offered a authorized cert installer upon request by the end user customer which their own website says if a customer needs a cert installer they would provide but did not which is the same issue with their dealer here Precor Home Fitness also refused to provide an authorized cert installer otherwise Precor Warranty specifically states if is not installed by a Precor Authroized Cert. installer the warrant is void whether you bought from Precor Corp or this so called authorized dealer Precor Home Fitness Aks Top Fitness.

Also, when you call their 888 customer number it is only a 3rd party offsite answering company-they cannot let you talk to a manager just take a message, I left 8 messages on that line and no one contacted me back. The Customer Mgr. Jessica at another location never resolved my issues after I sent 30 emails, texts, phone call communciations to them and this dealer should not be allowed to be called an authorized dealer. I wrote complaints to the owner ceo Precor home fitness where i bought the new treadmill, Precor Corp execs and their director of customer service never heard back from any.

Do not buy from Precor Corp and do not buy from Precor Home Fitness locations in USA - they both refused to provide authorized certified installers which is in their corporate documents links listed .

"Excellent customer service"

Excellent, courteous and swift customer service!!

"Precor's equipment is Horrible"

Precor's equipment it’s not worth anything. I own a Precor Plate Loaded Chest Press. The Chest Press developed a crack in the Frame Welds. Not only is this a MAJOR SAFETY CONCERN it’s poor craftsmanship by Precor. The frame Cracked at the joints providing No Support.
I notified Precor and informed them of the issues and provided pictures of where the cracks were located, serial number of the machine, and address to where the machine was located. I informed Precor I wasn’t able to locate the original receipt that it was misplaced however, the machine was registered when it was purchased so they have all the necessary information needed to handle my complaint.
Precor won't honor nor try and resolve the issue. They continue to find one excuse after another as to why they won’t fix the issue with the frame being cracked.
Precor manufactures equipment that breaks down and when you contact them about issues with their equipment. Precor always tries to figure a way of not standing behind their products. This has become so repetitive with Precor and is the same issues other customer’s have complained about. Just look it up. The warranty provided with their equipment is non existent.

"Mold infested equipment from a scammer company"

I wish I would have listened to the other reviews before throwing away $1200 with this company. This was the worst experience I’ve ever had, both with the product itself, and the absolutely horrendous, nasty service from a company. This company sent a used product that was infested with toxic mold and mildew that contaminated my home and made our family sick from exposure. We had no choice but to throw it out after the one and only customer service rep told us it would take them a week to pick up. They hurt my child, infected our home, caused damage to our property, and had the audacity to keep my money and refuse a refund. This company is dangerous and operates like a scam, with only ONE customer service representative, who is completely unhinged. If you already spent your money, I am so sorry but don’t expect to get anything from it. If you haven’t, avoid these monsters at all cost

"Terrible customer service !"

Terrible customer service !
Our incline stopped working due to an error 6months after purchasing Precor treadmill ! It has been more than a year since then but they have been mailing parts to us instead of sending a technician here. Problem is their complicated programming that needs an expert technician not the parts! If they can not send technicians somewhere they should stop selling their super expensive treadmills to those cities! I have wasted 5000$ On this treadmill . So disappointed

"Bumpy beginning, customer service is trying to make it right"

Update:
The customer service called me immediately and kindly tried to offer me some options to get me a bike sooner, unfortunately the bike I ordered is the only one that fit my criteria so I’m just going to need to wait it out. They also added free delivery and install in order to make things right. Things happen, I get it, it’s how a company handles issues that I feel is the most important. They’ve also changed their policy on items not in stock to call the customer to let them know. I’ll rereview this and bump up stars more once the bike is delivered and functional. So far I am happy with the individual I dealt with today (Brian) and he did go out of his way to try to fix the issue. Kudos
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There was no indication the bike I ordered 9 weeks ago was back ordered, there still is no indication and it’s still “on sale” on the website. AFTER order I received an email stating 2-3 weeks. After a month I emailed them, no reply. I called and was told mine was shipping the next week. A few weeks later I email again. I’m being told now that they haven’t even manufactured them (2 more weeks) yet and I’m somewhere on the waitlist.
Very dishonest!

"4x8 equipment mat no status"

I ordered a two piece 4x8 mat to go under a treadmill I bought. I ordered the mat Dec 3, 2020, I knew delivery would be longer than usual, but it was ok because the people I ordered the treadmill from said it would be at least 40 days before I would receive it. I ordered the treadmill Dec 3 it came Jan 4 2021. precor delivered the wrong mat on Dec 22, 2020. It is Jan 5 2021 and I'm still waiting for my equipment mat with no status at all not even an email. I had to call yesterday and they still didn't have any information. I am glad I didn't purchase anything bigger than a 4x8 mat.

"Is this a scam?"

Ordered a home gym a few weeks ago and I have reached out several times for an update on shipping. No response. I understand that due to Covid-19 shipments are delayed but some sort of communication needs to be given to the buyers. Do you have the equipment or not? If not, can you guarantee it in the upcoming few weeks? I'm about to call the better business bureau. You had no problem charging me and taking my money!

Update: I have been contacted that the shipment is delayed into the New Year. Still no confirmation date of delivery yet. More to come.

"Disappointing waiting since August Unreliable"

Waiting since August for my inspire fitness FTX still haven't received it. Customer service over a period of months says things that just don't add up.
So now according to Precor Home Fitness as of last week December 4th the shipping company they choose to use Tristate Delivery And Assembly had possession of the item. And while having been contacted by them that Friday where I was told I would receive confirmation my delivery appointment this week on Monday it is now Thursday Dec 10th and still no appointment has been made, so I've reached out again and am waiting to hear back. The customer service experience is pretty awful albeit everyone is polite but that doesn't offset the fact that nobody keeps their word which is aggravating since they already have your money. And so I will keep updating hopefully this does get resolved soon and they don't ruin Christmas
12/24
So I’m following up an adding that my order did finally arrive on December 23rd and the guys who delivered it from Tristate were actually super helpful. So at least it wasn’t like a total rip off my order was eventually fulfilled but it was more stress then any other online purchase ive ever encountered.

"People should read reviews before…"

People should read reviews before ordering. I placed an order for an exercise mat. I never received shipping or tracking so I tried to contact them by email and phone but they do not respond. I will be looking into options to obtain a refund but if you haven't already purchased from them save yourself the time and aggravation and go elsewhere. Maybe they aren't even in business anymore.