"3 Months waiting for a Multifunctional…"

3 Months waiting for a Multifunctional Inspire machine, when the initial lead time was 4 weeks. They keep saying next week, in few days, etc. They are not honest with customers. Even if you try to buy the same right now they will tell you the same lead time and same answers when they know it is not true. Asked for procedure to get refund in case I want it but they did not reply my question.

"4 month yet to receive. Confirmed the availability before placing the order."

Order Inspire FT2 in July. Yet to receive. Before placing the order confirmed if the item is in stock. Response received "New orders are shipping in about 4 weeks. We have stock arriving weekly.". I was ok for a 4 to 8 weeks time frame. But After 4 weeks i recevice only one response they are waiting for weight stacks. Just thought of checking if they were geniune in there business. Contacted as a new customer early this week and received the same response saying they have the item in stock and can deliver in 4 to 7 weeks. Only reason I oredered is because i saw a lot of great reviews here.

Update 10/22: No update yet on the expected delivery.

Update 11/20: Still waiting. Got a response last week from customer service "At this point, we are still waiting on the plates to clear port inspections before they ship directly to our distribution warehouse." I do not believe unless its delivered to my door because of my experience so far. I will definitely update here once I receive the item.

Update 11/27: Received my Inspire FT2 today. Have taken the installation service and the crew were extremely professional. Would have been a 5 star service if the delivery promise is met. Updated the rating from 1 to 4 as I am believing this might have caused only because of the current covid situation.

"2 months for a Lemon"

I ordered a bike on July 21st, 2020. Fully understanding that the supply/demand chain during Covid is making things very difficult for manufacturers/suppliers. That said, Precor told me the bike would ship in 1-2 weeks. Well they told me that 4 times until it finally shipped a 7 weeks after I ordered it and paid in full. I had to call a sales representative who told me that they could ship me the 'Spin Climb' instead of the bike I ordered because it was in stock. She also told me it was a better bike for the money. OK! let's do it.

The bike shows, up on a Friday. I put it together and it clearly has some manufacturing issues. The belt drive is misaligned and potentially the flywheel. It sounds awful, grinding, loud, awful etc.... I call customer service and they don't work Fridays. It's a long weekend so I wait until Tuesday to get a hold of someone. They start a 'case #' and send a tech out on Thursday morning. He thinks it's a simple belt adjustment. Well it IS not. He had to remove the flywheel and reinstall it.

The service tech was quite good and friendly, but the bike is still incredibly loud and to me doesn't seem to work correctly. I'm not sure he actually did anything at all.... the flywheel still looks to rotate in a cockeyed manner.

The sales team went radio silent of course once the bike shipped. Something is wrong with this bike in a manufacturing.

"Ordered in June, yet to receive anything"

Ordered on June 29th and have yet to receive my equipment. Emailed, called, tried online chat, and I get a very VERY slow response time. And when I do I'm told my item will either ship out next week, or I'd get an update next week. Terrible experience for a first time buyer.

"Still Waiting..."

Placed an order online with Precor on May 30. It is now July 1st and still no word back from them on delivery status. Item was in stock when I placed order and received confirmation order that stated lead times were up to 10 days given the current environment (no problem with that). I have sent 3 emails to customer service and have received zero response! I have tried the online sales support chat and for the last 3 weeks I have been told I’m 4th on the allocation list and should expect delivery by end of the week.....another week and not even a peep. Unsure if Precor is always this bad through online ordering. Will think twice before ordering from them again. Worst customer service I’ve ever experienced for a product costing $2k+.

"The prices were really great..."

The prices were really great. Excellent fitness equipment, I've ordered from Precor Home Fitness several times already and everything was great. My orders came quickly, everything was carefully packaged. It seems to me that this isn't the last time I order at Precor Home Fitness XD

"I LOVE MY PRECOR USE IT EVERY DAY …"

I LOVE MY PRECOR USE IT EVERY DAY THANK YOU VERY MUCH

"Precor"

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"Excellent customer service"

Excellent customer service. Very helpful. Not pushy. My family loved your exercise machine. I'm coming back to buy different machine. probably threadmill. Thanks.

"Great Store and Service"

Wonderful purchase experience AND they stand behind their products!