"Very good service"

Very good service. It did take a long time for the windows to arrive. But that was not down to Cherwell. Very satisfied customer

"Professional service as always"

Cherwell have been excellent! Ryan(ceo) has used his knowledge to assist me in several of my property development projects and I can not recommend Ryan and Cherwell enough! I have used several other company’s over the last 4 years and credit to the team at Cherwell as I will not be using anybody else from now on.

5 star experience

"Very unhappy - not honouring contract and rude"

Very unhappy. The short version is we bought many windows from Cherwell as Phase 1. For phase 2 Cherwell suggested we paid a 10% deposit and they would honour the contract in the future - discussed as possibly being a few years.

Cherwell have since tried to cancel the contact despite us disagreeing with this. We then had the funds to proceed with Phase 2 and the correspondence has been quite rude and unfair.

While it's clear Cherwell do not want to proceed, they still believe they have "terminated" the contract where there is no such clause in the contract for this. They could have altered the price (which is allowed for in the contract) but chose not to.

We have since decided they are not a reputable company and not worth forcing them to honour the agreement. We had many teething issues with their product anyway - taking many months to resolve and the resolution not great.

However, after holding our 10% deposit for 3 years, and effectively breaking the contract, they are only willing to return only the deposit amount - we have been out of pocket and could have had 3 years interest on that money or used for other things.

Make your own decisions with using this company, perhaps we were unlucky.

Edit 23/11: No communication from the company about this but appears the exact deposit money may have been paid back. However, not a penny allowed for lost time, effort and potential interest lost. We have found a local window company who are friendly and really nice to do business with and clearly show Cherwell are very overpriced - would recommend them over Cherwell. Good luck folks.

"What a shame"

What a shame. I have spent a lot of money with Cherwell windows. I have had 5 wooden framed windows installed. The windows are great. The fitters were fantastic….however..
They are not an easy company to deal with. Various sagas, mistakes and delays along the way.
The latest window that was fitted has now got damage round the seal, apparently caused by slugs. There is damp on the wall under the window that was never there with the old window. A very helpful service engineer said that he would come back to sort it out. Now the office say that these are not product or installation issues, even though the old window had neither of these issues.
I am disappointed. I will not be using Cherwell windows again. I have more windows that need replacing but my loyalty will go elsewhere.

"Amazing Company"

Work was urgently needed to be done to give wheelchair access to our house. The work was planned and completed extremely quickly and efficiently. Amazing staff, amazing company, cannot thank them enough.
The bonus is it has improved the look of the house greatly.
Would highly recommend this company, and wouldn't hesitate to contact them for any future work.

"Excellent product and service"

Start to finish, Cherwell have been excellent ! From thorough quoting, advice through to fitting a replacement when we broke a window!

"Competitive on price, excellent installation and aftercare"

Cherwell installers gave us a very professional service. From the installation team to the team who came to replace an extra large patio door pane and had to work around scaffolding that had been put up early for a new roof. Always cheerful and polite and left the windows sparkling. Only complaint they wouldn't clean rest of my windows! I would recommend Cherwell Windows as competitive on price a good choice of products and excellent work force.

"The engineer provided excellent service"

The engineer provided excellent service. Prompt, friendly, fast and very tidy.

"Fabulous experience!"

Our experience was completely the opposite to ‘Karen’s’ below - so much so that I question whether we are referring to the same company.
Communication was great from the initial consultation to completion of the installation. Installation was a month earlier than expected as the windows were made more quickly.
We had all of our windows and doors replaced. Having mullion windows we were initially concerned following disappointing discussions with other providers, in an industry full of bad news stories - but could not be happier with the outcome. Every day of installation they cleared up after themselves and I was contacted by Cherwell Windows to ensure everything was to our satisfaction.
We would highly recommend them and would happily act as a reference any time.
Thank you Cherwell Windows.

"Very happy with our windows and doors"

Cherwell replaced most of our windows and a patio door. The design was exactly what we wanted, the customer service good, and the installers were polite and competent. We are very happy with our new windows and doors. Thank you.