"Avoid avoid avoid"

Avoid, avoid avoid. Poor quality products, fitting terrible (don't employ fitters its pot luck), awful after sales service. Communication non existent between fitters and office staff. Doors fitted using sellotape, paint came off upvc doors, alu doors installed scratched and touched up with wrong colour and french doors crooked and leaked, they tried to blame our builders. After 2 years, 9 site visits, with 6 different managers and an additional 17 engineer visits they admitted it was their fault and replaced the french doors. One manager told us we couldn't expect to have straight doors . New carpet (£1000) water stained, had to buy new blinds only offered £300 compo. Day before the reinstallation they called to say the french doors opened the wrong way. Another 6 weeks later a new set installed but weather seal broken and took another 3 months to fix. Spent £17k on 2 upcv doors & 7 windows, 2 sliding alu & french doors. As well as replacing french doors, 2 further windows were replaced,2 windows refiited, 1 door rehung and both sliding doors rehung. Still waiting for correctly dated guarantees. Avoid avoid, avoid

"After-sales not what we expected."

We chose Cherwell as they were a local firm and appeared to offer the personal professional service we were looking for. Unfortunately the solid wood front door we chose was not suitable for our south facing property and the grooves would open wider with the heat of the sun. The door has been replaced and we requested a cost comparison against our original top of the range door to check like for like as the new door appears to be a cheaper alternative. Cherwell were unable to provide any evidence and said we just had to accept their word. From the inside the frame supplied for first door is different from the new door, and again Cherwell are unwilling to help suggesting WE could stain the frame to match the new door. Not quite what we expected from this firm.

"Good choice."

Just had an internal patio door, external French doors and bathroom window replaced by Cherwell Windows. By no means the cheapest on the market, the quality of the product, and the professionalism of the window fitters makes them a good choice . Our fitters were first class. Competent, clean and polite. A credit to Cherwell Windows. Good choice.

"I would not recommend this company to…"

I would not recommend this company to anyone. Their customer service is appalling. We have had a broken Internorm window/slider for a year and a half with Cherwell claiming that a triple glazed window costing £ 11000 can just break by itself, one year after installation. We have had two Internorm installers saying that it must have happened because of a manufacturing error but Cherwell will not accept this conclusion. Cherwell has changed its explanation twice and has simply proposed that we put it on our home insurance, which is just not acceptable! After spending more than £50 000 with the company, we are shocked by their poor customer service and complete lack of aftercare.

"A TRULY EXCEPTIONAL COMPANY WITH AN…"

A TRULY EXCEPTIONAL COMPANY WITH AN AMAZING SERVICE.
PERRY FROM BEACONSFIELD IS OUTSTANDING IN EVERY WAY.
THE GO TO COMPANY IF YOU WANT THE BEST AT THR RIGHT PRICE.
KEVIN.

"Wonderful, would definitely recommend"

We had 12 windows and a front door fitted. We are thrilled with them, they have transformed the look of the house. The fitters Liam and Rob (and Charlie and Reece on one day) we’re wonderful. They were really polite, hardworking and they worked very tidily, placing dust sheets everywhere and cleaning up afterwards. We have already recommended Cherwell Windows to a friend.

"Had a great experience with Cherwell"

Had a great experience with Cherwell. Found them on Instagram and ordered crittall style doors and windows not long after. Had to wait a while but it was worth it now they've been fitted. It's completely transformed our kitchen and our fitters Robert and Liam were brilliant.

"Whole house windows and doors replaced"

We found Cherwell Windows helpful, knowledgeable and friendly from our visit to the showroom to completion of the installation. They worked with us to get the best option for our requirements and budget. The fitters Kieran and Rudy were lovely and did a fabulous job always cleaning up behind themselves. Wouldn't hesitate to recommend Cherwell to friends and family.

"Really happy with the customer service…"

Really happy with the customer service from the start of the project through to the end. The fitters were brilliant. Very courteous, clean and careful to protect everything.
Will definitely be using Cherwell windows again on future projects.

"Great service"

Great service, great job, tidy and very helpful. I will defo be using them again in the future.