"Just avoid"

Just avoid, replaced every single window in our house with this crowd, and have never been more stressed by a company I have used for a renovation having to constantly chase and then being bullied by the CEO to remove my trust pilot review. I did as they hadn't finished the work. Three times their surveyor came and three times he had errors on sizes and the doors he recommended are a disaster, we have ordered retrofit parts elsewhere.

"Very clean and efficient installation"

Very clean and efficient installation, with a lovely product, thank you Cherwell

"Delivered when promised"

Delivered when promised, great fitters who took pride in their work.

"Great door but let down by initial poor communication."

Happy with the door and the quality of the installation was excellent. But they were let down by poor communication intially. We visited the store, was dealt with very well and made a selection and paid the deposit. We were told someone would contact us about the survey within a few days.
2 weeks later, and 2 emails got no response. Called the original "technical advisor" and almost imediately got the survey booked for the following day.
Was promised the final order details would be sent before the order was placed with the manufacturer. Again, another 2 weeks of radio silence. Called into the showroom and again spoke to the "advisor", next day the document magically appeared.
No updates on delivery times despite asking, goods received by Cherwell and next installment duly paid, asked but got no response on install date. Then finally got a call giving 3 working days notice.
The actual door is great, as we expected, installation was quick, and the installers very efficient, clean tidy and helpful.
Such a shame we had to constantly chase to get the order going in the first place.

"Excellent - everything everyone everywhere"

Excellent products, excellent customer service and a faultless installation.

Truly professional, assisted every step of the way from the moment we were introduced to Harry and the team, to the moment the installers finished polishing the glass and cleaning up before leaving.

"Poor communication"

Contacted Cherwell windows before Christmas 2022 and spoke to a polite, and what seemed an efficient and professional who took all our details.
Having promised a speedy representative would attend to give a quotation for our windows we have heard nothing.
A quotation of £11,500 paid in 3 staged payments and installation of specialised windows has now been completed by CN Glass with superb skilled professionals.
March 2023

"I have to replace all my windows and…"

I have to replace all my windows and doors.
The quality of items is very high. The work was done very officiant and professional way.
I am very happy by choosing this company.

"A door"

A door, built to match the existing windows, was supplied and fitted. The team were professional, tidy and quick. An excellent service.

"Delivered on what they said they would…"

Delivered on what they said they would deliver on.

Slight hiccup with installation, but all sorted promptly.

"Excellent service and after service"

I had had a replacement door put in two years ago, and at the time I had a cat so asked for a cat flap to be fitted. Two years on, no cat and the cat flap was letting rain in if the rain was heavy. Cherwell ordered a replacement door panel and fitted it for me. That was not done under guarantee. I have always found the engineers and office staff helpful and can recommend them.