"THE WINDOW FITTER MIKE TAYLOR REF…"

THE WINDOW FITTER MIKE TAYLOR REF (126435) DONE ANOTHER GREAT JOB AFTER FITTING 2 DOORS IN JAN 2025 JUST DONE A GREAT JOB ON A WINDOW FOR US

"Courteous and respectful "

Installation team were courteous and respectful. Made sure everything was covered and cleaned up as they went along and when finished

"Was great experience Jade was a…"

Was great experience Jade was a friendly guy who was happy to help fixed the problem with ease very professional In The way he came across explaining step by step and was polite would like to say a big thank you and I would recommend first home improvement to everyone who is looking for new windows as you get a great value for money and peace of mind experts in the way they do things

"The fitters Jamie and Harry arrived on…"

The fitters Jamie and Harry arrived on time on the agreed day introduced themselves and then set about placing dust covers in appropriate places. Then set about removing old windows upstairs first ( this was a 2 day installation). Both worked continuously ( I had to provide coffee and biscuits to ensure they were ok) their fitting is very satisfying and they continuously tidied up and a complete tidying on completion. Before leaving Jamie took time to explain the operation of the new windows and fab front door.
These two guys are are a credit to themselves and the company.

"Dishonest tactics"

Similar to other reviews I have seen.
Someone came round and said they could send someone round the next day to give a quick quote that would be fixed for 2 years. I've been thinking about getting some windows replaced so thought why not, but I was very clear didn't want it to take long.
Very nice chap turned up and looked at the windows. Then insisted on giving me the history of the company, explaining every detail of the windows, and showing me an example.
Oh and also making the fake call to his manager so he could say we would get the "special discount". I wonder if anyone has ever been told they wont get it?
After he had been there about an hour I asked if we could speed it up because I was taking time out of my working day to do this. He suggested coming back another day. I told him I didn't want to take time out of another day and could he just measure the windows and give us a quote.
He seemed to be saying this would take a long time, so I asked if he could measure the windows and then email me the quote if it took so long to work it out. He seemed completely flummoxed by the idea of sending an email. He said no one had ever asked him to email a quote and he would have to ask his manager. He phoned his manager (apparently) and was told they are not allowed to email a quote.
He measured the windows and then was insisting we had to sit down while he talked us through some things. Presumably the hard sell part of the process. We told him we didn't have time and asked that as he had measured the windows he just give us a quote. He refused to give us a quote after wasting over an hour of our time so my other half asked him to leave.

If a company lies about their process, can't send an email and is unable to quote a price after over an hour in a house (btw we were looking at 2 windows...not a whole house). I have severe doubts as to their ability to do anything with any degree of competence so I had a lucky escape.

*Edit to add* I have looked through and no one leaving a negative review gets any reply from the business. Another reason to avoid as they have no interest in improving.
*Further edit* As I cannot reply directly to comments, please note I have sent my details which I believe will be forwarded, and also sent an email of complaint. If I hear back I will update the review accordingly.
*Final Edit* I have received an email reply with an apology and told that feedback will be passed on.

"windows renewed"

We are very pleased with the efficient way that our windows were renewed. delighted with the result.

"Great experience "

The whole process from start to finish was very smooth. Everyone was polite, helpful and very professional.

"A good job - well done"

I was impressed with the salesman, impressed with the job that was done, really like the doors and windows, job done quickly, efficiently, and then follow up from the sales department - all in all 5 star - thank you.

"One Very Happy Customer"

I had new windows & doors fitted recently and I'm very satisfied with them. Mark Spencer, Chris Cade & Brandon Milliard were very professional, polite, friendly, helpful & hardworking, their attitude to the job was first class. I have no hesitation in recommending First Home Improvements to anyone who is considering new windows & doors.

"Product amazing"

Product amazing, four windows installed in only four and a half hours. Not cheap but worth the extra.
Janet Souter, Chorley lancs