"We had the pleasure of having Rob…"

We had the pleasure of having Rob Johnson from First Home Improvements visit us to discuss windows and doors, and I can’t recommend him highly enough. Rob was incredibly patient—not only with my husband, who had lots of questions, but also with our very loud household, full of kids and chaos! He was calm, kind, and professional throughout. Most importantly, he was extremely thorough with all the information he provided, making sure we understood every detail and felt confident in our decisions. A truly fantastic salesman and a credit to the company!

"Terrible installation. Front of my house nearly fell off"

Terrible installation. Had new windows fitted in Dec 2023 over the next few months cracks appeared in the upstairs bay window brickwork either side of the window. After contacting them there was an initial promise of someone to come look at it, they were a no show. “Area manager” then came to look and said just settlement cracks but they would make good. After this promise complete silence. Have since had a builder come repair. I’m so glad I did as this was so much more than just settlement issues the cracks were actually the bricks separating and at its worse the gap was 30mm.

Definitely do not recommend I have asked them to pay for the repair but have as yet had no response from them. I have since had a builder come to repair the gaps this is going to cost me at least £600

"first class service your lovely installer mike Taylor ref…"

your lovely installer mike Taylor ref 127225 arrived on time was polite smart and tidy worker really knew his trade and door is really good quality and looks smart

"Great Experience"

Richard and Jason arrived on time to replace 2 doors and 10 windows the job was quoted to take 2 days and was completed by lunch time on the second day. they were both polite and professional, the old windows and doors were both taken away and explained how the windows could be adjusted if needed. also christan was very polite and professional when he came to give the quote and explain things.

"Please don’t do it. "

I would like to echo some of the previous negative reviews that have highlighted the quoting situation.

Can’t speak to quality of the work done and the materials etc. because I wouldn’t pay this company to do my windows in any circumstance.

I find it absolutely unacceptable that we were told we could get a reasonable quote within an hour and that the whole process took over 2 and a half. At the end we were quoted, wait for it, £32,000. Don’t get me wrong, we have a lot of windows but Christ alive! We have other quotes that are literally less than half of this cost. Even the cost that we were offered on the day of we signed up for the “marketing package” deal was over and above other local businesses.

More than anything the tactics used and the pressure that was put on us is just terrible business practice and should be stopped at the earliest opportunity. No one should behave like that. We only managed to get them out of the door because we needed to feed my 2 year old dinner and kicked them out of the dining room.

Please, please, please don’t support businesses like this.

"French doors"

Mike Taylor installed our french doors, he was courteous, and did an excellent job. We recommend First Home Improvements

"They explained everything possible…"

They explained everything possible about the product and the safety features.The fitters pointed out any problems before removing or replacing with the new unit and were very friendly and efficient even cleaning after installation.

"Good quality door looks really nice…"

Good quality door looks really nice very pleased with it and will use them again

"We had our porch done by first…"

We had our porch done by first Improvments they did amazing job would highly recomend

"Just had 13 windows installed by 2 men…"

Just had 13 windows installed by 2 men from First home improvements, Tony Crooks and Sean Rippingdale, both very experienced window fitters, surveyor quoted 3 days work, Tony and Sean took one and a half days, not by cutting corners but by working non stop at a very high quality. started by spreading dust sheets everywhere, then worked independently, thus installing 2 windows at once. Excellent workmanship right down to the last detail, cannot praise their work enough, excellent work, very pleased.