"Third purchase from this Company and…"

Third purchase from this Company and they deliver what they promise on the day that they promise.

"Great and smooth process"

Great and smooth process

"Work men did a good job and cleaned up…"

Work men did a good job and cleaned up any mess and were very friendly. I am really pleased with the windows that I am having more work done.

"Firstly"

RE: JOB REF: 123092, Firstly, the sales rep promised what it transpired afterwards by the surveyor I clearly could not have so that was disappointing. However, after a good chat with one of the managers I compromised on a different side panel with glass reflecting a lower price. The surveyor was very accurate and knew his job inside out so that was most reassuring.The company obliged a fitting date that was suitable for me and the fitter was done fitting 2 doors and frames in 5 hours and worked at pace . However I noted he put the board sign up to advertise the company before he was halfway through fitting the front door and had he concentrated on that door more he would have noticed the external bar was not straight. Also, after pointing out to him the overhead jagged edge that was left on the fairly newish plastered kitchen where he fitted the back door, he point blank refused to rectify stating the company does not do painting. It was clearly a making good job and a finishing with beading job as subsequently proved. The fitter was experienced and overall did a good job whilst being supplied with refreshments . Just a shame on his part he overlooked the finishing touches on both doors for different reasons and realised he’s not always right! . I am no engineer but when they sent their engineer Mark out to finish off he was an absolutely lovely guy who I felt comfortable with straight away . He finished the job off to perfection in a detailed timely manner noticing and rectifying further remedial work needed around the inside frame area of damaged plaster by the window ledge. - most professional indeed - five stars 🌟🌟🌟🌟🌟 for him. I would also point out to be aware that THE COMPANY DOES NOT ACCEPT ANY CREDIT CARD 💳 METHOD OF PAYMENT FOR THE BALANCE DUE.. This, I was most annoyed about as it’s clearly detailed when paying the deposit to be able to do so and nobody pointed this out at the point of contract . It cost me ultimately a further £70 bank transfer fee . It transpires it is in the very minute small print on the contract 📑 but clearly not obvious and whilst one is expected to read the small print - let’s face it , who does and in this case most elderly people such as myself would find it extremely difficult to do so, especially with poor eyesight, even with glasses 👓 on . When the fitter Mike pointed it out to me whilst fitting the doors (the first I learned of it) it took me nearly three quarters of an hour to find it. I have since repeatedly pointed this flaw out to the company and was assured it will be looked at and if need be, rectified. Well I hope so for future customers but it hasn’t helped me as a pensioner being £70 worse off ! All that aside I am very pleased 😀 with my new doors - they look classy too and so they ought to for what they cost! Would I recommend the company going forward ? Yes, I have their advertising board at the front of my property and despite all the teething issues, overall, the people I spoke with at the offices have been approachable, helpful and concerned about putting things right👍🏻 . Had it not been for the above stated issues, (particularly being £70 worse off - as that has hit me hard)I would have given a five 5️⃣ star 🌟 but no offer of compromise or goodwill gesture was forthcoming in this regard and that is the main point where they fell down in my view but the product is very good along with the overall fitting and the engineer Mark was exceptional 👏 - I am now awaiting my written guarantees in the post - thank you 🤩

"Excellent from start to finish"

Excellent from start to finish. Easy process. Quick fitting. Quality materials.

"Very efficient"

Very efficient, polite and cleared up very well afterwards. I had a side door replaced on the side of my garage which was some what falling to pieces. Also had a a securing lintel put it.
Excellent.

"Rapid and efficient installation"

Rapid and efficient installation, I am very happy with the result. Thank you.

"Horrible experience with sales man I…"

Horrible experience with sales man I don’t know why I made a appointment with horrible people to come in to my house forcing me to sign the contract on the spot I told them I need to talk to my wife /son to let you know tomorrow but totally scam they want you to sign and take their so called discounts offer normally 3 times more than locally.i even heard salesman talking to someone and making cheap gestures like they forcing you to sign ridiculous price.we been very lucky not to go ahead with this company spend nearly 3 hours trying to sell me windows for about 19 thousand pounds for 4 medium size and one very small size window and one front door standard size nothing special..ridiculous prices please I advise everyone of you stay away from this company at any cost

"New Door fitted today "

Just had a new door fitted today by FIRST HOME IMPROVEMENTS, and I must say that it has made a small difference already, but time will tell over a long period. As for the fitters Kieron & Archie made a good job of it, also polite with it. Overall I would recommend this company as we've had other doors in the past from this company. thankyou everybody. Mr Church.

"First Rate"

The salesman was good, explaining everything fully and saying the installation could be done in stages if required. Charlie & Dave arrived on the appointed date, installed windows at the back and side as agreed, doing an excellent job and tidied up afterwards.
Will get front done at a later date.