"Disgrace of a social housing group"

Disgrace of a social housing group. My daughter moved in to one of their properties when she was 38weeks pregnant. You would not have let an animal move into it. Blood up the walls, used needles, old rusted radiators, doors hanging off. But after a lot of hard work we got it liveable and she has made it into a lovely home. This week though yet another problem. Water pouring from the boiler upstairs, soaking new flooring in lounge, ruined paintwork, soaked toys and furnishings. This happened on a Sunday. Numerous phonecslls to customer service agents who did not give a damn that she was sat with water pouring through ceiling, no heating or hot water and a baby under 1. Waited until Tuesday before anybody finally came. Could not fix it until Thursday. Supposed to have fixed it contractor leaves operation, put heating on and gues what no heating. Another phone call to report yet again she is now day 5 with no heating but yet again has to give 24 hours for someone to come out. Yet again tgey are not bothered that she has a baby and its freezing and still has no heating your housing and P H Jones contractors yiu are a disgrace

"Inconsistent. Unreliable. Embarrassment."

Replacing all active smoke alarms with non smoking signs instead in their replace.
Fully well knowing being made aware time and time again that there are smokers smoking indoors and inside the “no smoking” areas / communal areas and grounds.

Don’t fix jobs efficiently always the cheapest solution.

Think it’s okay to provide bathrooms that aren’t waterproof , have no windows, temporary light fixtures and NO shower to be told after enquiring three times that, that is a bathroom suitable for 2021 standards up until 2033!

So glad that I am getting my new house in a few years. Your Housing your a disgrace, get taken over or get sued.

"Shocking"

Shocking, trying to get repairs done is horrendous, thought they would care a little more

"Abusers allowed, disabilities shamed, no care."

Poor service. Customer services are polite, but very unhelpful.

Houses in complete disrepair with "repairs" being barely patchwork.

Brand new kitchen made in a very inconvenient way; I cannot use my appliances properly, or clean properly, due to this. Less than a year later it was not up to health and safety. Lots of damp. *Walls falling onto the floor*

They don't show houses anymore (inc pre-pandemic) which makes me wonder if they're interviewing people, like I had to be, before offering them residence.

Facilitating the abuse of disabled people.

"YHG - no evidence of caring for tenants"

I live next to neighbours whose homes are Your Housing Group owned and run. YHG has no conern for the properties or the tenants. Appalling condition of propoerties, jobsworthy attitudes, no follow-ups to problems, full of excuses. This and most housing associations should be abolished and a proper local council run association should do the work and be answerable to local communities. Government has decided that making a profit off of affordable local housing is best so that their greedy mates can get rich by squeezing tenants and reducing their duty of care.

"Latest issue is no heating or hot water…"

Latest issue is no heating or hot water for 3 weeks that they keep saying 24hr emergency appointment. Still waiting even though young children and disabled persons living here , no offer of heaters just “ we have raised it with PH Jones to sort

Other issues going back 24 months
Broken window
Front and back door are warped and told would be replaced
Hot water isn’t hot when running a bath
Fences are rotten
Most of the window seal leak and draughty
Aqua board in shower room has an issue and tiles cracked and are dangerous

And they send me letters when my kids outdoor toys are in the front garden !

"Well my bigest problem with Your…"

Well my bigest problem with Your Housing group is when they first contacted me to offer me a property they explained to me they wanted to move someone in to the property as soon as possible their for they require alot of documents and character reference off a professional person in just 24 hours or they would move on to another potential tenant in my personal opinion this is rather unreasonable and cruelt and don't understand want the rush was all about I have been with other housing associations such as lrwell Valley who did required documents and character reference but not with a time limit of just 24 hour

"4-6 week decant on shocking property is now ongoing 8 1/2 months"

8 months and ongoing of 'work' (that doesn't appear to be getting done at all on regular inspection) for a house unfit for purpose, meanwhile myself and my even more sick mother have been dumped in a decant property with 2 less rooms, and in worse condition than the house deemed unfit for purpose we had to be decanted from. We have had to put up with electric meter and elctrical cutout issues, gas issues, safety and fire hazard issues, damp, repeated bpiler issues, ignored reports of several burglary attempts, filthy knickers lodged in radiators, broken window frames, birds in walls, for starters and an ever increasingly growing list ... IN THE DECANT PROPERTY!!! do yourself a favour if you read this and are looking for a new housing association... AVOID THIS ONE LIKE THE PLAGUE IT IS!!! we've taken things to solicitors twice! Had settlements TWICE!!! And the work and this poor excuse of a decant is STILL ONGOING.... 8 MONTHS AFTER THE 4-6 WEEKS QUOTED TO US!!!

YOURHOUSINGGROUP IS A HUGE JOKE!!!

a housing manager admitted to me they bought up too much property and now can't manage it, so people like us suffer.

Meanwhile they keep promoting '£55 million in improvement to the kitchens and bathrooms of their houses' ...BULL

They keep fighting and arguing over fixing ours which needs it, was actually agreed upon in a court settlement ... AND THEY STILL HAVENT DONE THE WORK.. they aren't spending money on jack... it's all lies.

"Worst housing associations ever"

Worst housing associations ever. Left me from december to August to fix the faulty un livable house. Then in reality they never fixed anything they just masked over their job. House is full of damp and illegal alterations. The workmen they use are confrontational and thieves. My housing officer mattehew never responds back to me EVER!!!! Worst housing company I have ever known i should of stuck with Weavervale

"Absolute shambles -"

Absolute shambles -
Call response team - rubbish customer care or lack of.
Area Manager out of his depth - complaint still not resolved after nearly 3 months